BPO Hiring

5 days ago

Mumbai Metropolitan Region, India Apex One Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:
Customer Support Executive (Domestic & International)

Location:
Thane, Airoli & Malad (Mumbai)

Education

  • Graduation (Any Stream)
  • If 12th pass, minimum 1 year of relevant experience is required

Job Type:
Full-time

Shift Timing:
Day Shift Available

Job Description
We are looking for enthusiastic and customer-oriented individuals to join our team as
Customer Support Executives
for both domestic and international processes. The ideal candidate should have strong communication skills, the ability to handle customer queries effectively, and a positive approach to problem-solving.

Key Responsibilities

  • Handle inbound and outbound calls/emails/chats from customers.
  • Resolve customer queries in a timely and professional manner.
  • Provide accurate information about products/services.
  • Maintain customer satisfaction by ensuring a positive service experience.
  • Document customer interactions and escalate issues when necessary.

Requirements

  • Excellent communication skills (English and Hindi; knowledge of regional languages is a plus).
  • Strong interpersonal and problem-solving abilities.
  • Basic computer knowledge and typing skills.
  • Flexibility to work in a fast-paced environment.
  • Willingness to work from office (Thane, Airoli & Malad).

Salary:
As per market standards

Benefits

  • Day shift available
  • Growth opportunities within the organization
  • Employee-friendly work environment

Skills: customer,communication,english,mumbai,bpo

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