ITF Manager

1 week ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures
  • Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce report to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems
  • Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality
  • Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines
  • Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities
  • Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise
  • Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department
  • Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction
  • Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility

  • ITF Manager-International

    2 weeks ago

    Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are looking for a skilled ITF Manager to join our team in the international sector. The ideal candidate will have 10-15 years of experience in the BPO/Call Centre industry.Roles and ResponsibilityManage and oversee the performance of international teams, ensuring high-quality service delivery.Develop and implement strategies to improve customer...

  • ITF Manager|International|03072025

    1 week ago

    Gurgaon, Haryana, India Teleperformance Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Join Teleperformance – Where Excellence Meets OpportunityTeleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance...

  • Local Trial Manager

    2 weeks ago

    Gurgaon, Haryana, India SUN PHARMA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryLTM is responsible and accountable for deliverables of studies assigned to RCO unit, performing end to end study related onsite/ remote monitoring, quality data review, essential documents management for studies managed in-house with-in agreed timelines, budget and desired quality standards.LTM is expected to adhere to required standard operating...

  • Title: Local Trial Manager

    1 week ago

    Gurgaon, Haryana, India sun pharma industries ltd panoli(dist-bharuch) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description Apply Now Title: Local Trial ManagerDate: Jan 30, 2025Location: Gurgaon - R&DCompany: Sun Pharmaceutical Industries LtdJob Summary LTM is responsible and accountable for deliverables of studies assigned to RCO unit, performing end to end study related onsite/ remote monitoring, quality data review, essential documents management for...