Assistant Manager

1 week ago

Delhi Gurugram NCR New Delhi, India Deutsche Telekom Digital Labs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Coordinate with IT teams to troubleshoot incidents, minimizing business impact, and

communicate updates to stakeholders.

  • Identify and analyze root causes of incidents to prevent future occurrences and

enhance service quality.

  • Facilitate investigations, document findings, and implement corrective actions.
  • Oversee the change management process, ensuring all changes are planned, assessed,

approved, and documented, including post-implementation reviews.

  • Coordinate with teams to evaluate risks and impacts of changes on IT services.
  • Develop and maintain reports and dashboards to track performance metrics for

incident, problem, and change management and fulfil reporting requirements for CIO

  • Proactively enhance incident, problem, and change management processes, tools, and

methodologies.

  • Foster a culture of continuous improvement by encouraging feedback and adopting

best practices.

  • Familiarity with ITSM and monitoring tools such as Snow, Jira, Dynatrace,

OpenSearch, and Grafana.

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