Solution Consultant I

Job Description

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200 needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Job Summary

The job function of Solution Consulting is responsible for delivering UKG technology systems & solutions through consulting project activities. Serves as the primary implementation & support liaison between UKG and the customer from project onset to completion. Utilizes the defined implementation process to meet the established milestones and targeted completion dates.

Technical responsibilities may include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Analyses and maps customers' business requirements and assists clients in designing and building a solution that meets their needs. Consults on best practices, as well as defines and communicates technical solutions for the customers. Prepares detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points. Works with technical consultants to provide customized technical solutions. Provides significant transfer of product knowledge to customers and answers highly complex questions on function and usage of product.

Key Responsibilities:

As a Solution Consultant I within our UKG Ready product implementation team, you will do the following:

• Engage with our Project Teams in various geographies in order to understand their business needs regarding the various modules of UKG Ready product.
• Leverage your training in designing and building a solution that meets their needs.
• Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects
• Utilize your technical aptitude to configure & re-configure our software solution.
• Stay up to date on the latest product features and functionalities.
• Act as a knowledgeful consultant in the product implementation area.
• Contribute to designing the best practices for product implementation.

Required Qualifications:

Individuals looking to be a part of our talented team should possess the following:

• Bachelor's degree or equivalent in IT/Computer Science or related field.
• Experience of working in a project related to SaaS or Cloud Infra would be a plus, but not mandatory.
• Proven knowledge of SDLC concepts.
• Showcase learning aptitude towards new products and technologies.
• Ability to work in a fast-paced & flexible team environment.
• Excellent logical, analytical, communication and team-player skills.
• Ability to work in Hybrid work culture – mandate of 3 days in office every week.
• Ability to work in a business required shift.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email