Journey Optimization Lead, VP

Purpose of the role

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. 

Accountabilities

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.

• Participation in projects and initiatives to improve performance & optimisation   efficiency and effectiveness.

• Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.

• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.

• Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.

• Identification of capacity creation in operations using data and Management Information.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..

• If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..

• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..

• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.

• Manage and mitigate risks through assessment, in support of the control and governance agenda.

• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.

• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.

• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.

• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.

• Adopt and include the outcomes of extensive research in problem solving processes.

• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Journey Optimization Lead, VP and help us turn challenges into opportunities by designing and delivering end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations. This role is central to shaping Target Operating Models (TOMs), eliminating process debt, and embedding intelligent automation and AI solutions. The successful candidate will drive measurable improvements in customer experience, operational efficiency, and control effectiveness—aligned to Barclays' transformation strategy and digital-first agenda.

To thrive in this role, you'll need to have:  

• Proven experience in journey design, process optimisation, or operational transformation within financial services.

• Deep understanding of TOM design, customer-centric transformation, and regulatory frameworks (e.g. KYC, AML, Consumer Duty).

• Hands-on expertise with process design tools: Figma, Visio, Blueworks Live.

• Working knowledge of automation and AI technologies (e.g. RPA - UiPath / Celonis / BluePrism / Automation Anywhere, Salesforce & Agentforce, CoPilot Studio, Amazon Bedrock GenAI).

• Strong analytical skills with the ability to interpret data and translate into actionable insights.

• Excellent communication and stakeholder management skills across global and cross-functional teams.

• Certified in Lean Six Sigma (Green Belt or higher); Agile delivery experience is essential.

Some other additional skills included are:

• Experience working in Journey Labs or agile transformation environments.

• Familiarity with Salesforce, Celonis, and Power BI for workflow and performance optimisation.

• Ability to influence senior stakeholders and drive change in matrixed organisations.

• Experience mentoring or leading transformation teams.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Pune office.