Japanese - Associate Technical Services Engineer
2 days ago
Key Responsibilities:
- Provide technical support to Japanese clients via email, phone, or chat.
- Troubleshoot hardware, software, or system-related issues and provide timely resolutions.
- Collaborate with engineering and operations teams to escalate and resolve complex technical problems.
- Assist in installation, configuration, and maintenance of products or services.
- Prepare technical documentation, guides, and reports in Japanese and English.
- Monitor and track tickets or service requests to ensure SLAs are met.
- Participate in training sessions and knowledge-sharing activities to enhance technical skills.
- Support process improvement initiatives to enhance service delivery and customer satisfaction.
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