Japanese - Associate Technical Services Engineer

2 days ago


Chennai, Tamil Nadu, India Fujitsu Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Provide technical support to Japanese clients via email, phone, or chat.
  • Troubleshoot hardware, software, or system-related issues and provide timely resolutions.
  • Collaborate with engineering and operations teams to escalate and resolve complex technical problems.
  • Assist in installation, configuration, and maintenance of products or services.
  • Prepare technical documentation, guides, and reports in Japanese and English.
  • Monitor and track tickets or service requests to ensure SLAs are met.
  • Participate in training sessions and knowledge-sharing activities to enhance technical skills.
  • Support process improvement initiatives to enhance service delivery and customer satisfaction.


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