Senior AI Engineer

3 days ago

Greater Kolkata Area, India SupportLogic Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About SupportLogic
SupportLogic SX is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.

We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who's-who of Enterprise IT companies. We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.

The mission of the SupportLogic Machine Learning team is to create AI and Machine Learning-based products that elevate the support experience for our customers. We're looking for a self-starter who thrives building production AI systems in a fast-paced startup environment.

How Your Work Will Support Our Growth

  • Ship: Deliver and operationalize AI and ML products, specializing in LLM integration and context engineering
  • Measure: Build automated model selection pipelines using business-driven performance criteria
  • Monitor: Implement comprehensive monitoring for AI solutions and take corrective actions for performance issues
  • Collaborate: Bridge the gap between ML research and production-grade backend code by working with other engineering teams to integrate new ML models or APIs into production.

Required Skills

  • Expert-level Python development skills - core requirement
  • Advanced SQL proficiency - SQLAlchemy experience preferred
  • Strong cloud platform experience (AWS, GCP, or Azure) - AI/ML services focus
  • Deep understanding of LLM strengths and limitations - prompt engineering, retrieval-augmented generation (RAG)
  • Professional experience building LLM-powered applications or AI products
  • API development experience (FastAPI or Flask)
  • B.S. in Computer Science, Mathematics, or equivalent

Preferred

  • Experience with LLM frameworks and vector databases
  • Experience with Python ML libraries (pandas, numpy, scikit-learn)
  • Model Context Protocol (MCP)

How We Support Our Employees' Growth And Well-Being

  • Healthcare for employee, spouse and child(ren) is fully covered by us
  • Equity (stock options)
  • Remote 1st, collaborative, and transparent culture
  • PTO you're encouraged to take to recharge

Equal Opportunity Employer- Our differences make us better
Our commitment to diversity and inclusion is deep and core to the company we're building. Our users are diverse, and we believe that our company needs to reflect the diversity of our users in order to build the best possible product. Discrimination of any type will not be tolerated at SupportLogic, and we pride ourselves in making sure that all employees feel heard, supported, and challenged.

  • Full Stack Engineer, Remote

    7 days ago

    Greater Kolkata Area, India Joist AI Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The CompanyJoist AI is a technology company revolutionizing the way professionals in the architecture, engineering, and construction (AEC) industry manage marketing and revenue operations. Our AI-powered software streamlines workflows, making it easier for teams to collaborate, innovate, and succeed.About The RoleWe are seeking a Senior Full-Stack...

  • Frontend Web Developer

    24 hours ago

    Greater Kolkata Area, India Moksha AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Moksha AI is seeking a Frontend Web Developer to build world-class user interfaces for our AI products. This is a mid-level, fully remote position focused on delivering production-grade applications.Required Skills3-5 years shipping production frontend applicationsExpert-level TypeScript, , and Proficiency with TailwindCSS and modern CSSExperience with state...

  • Senior AI/ML Engineer

    1 week ago

    Greater Hyderabad Area, India Uplers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Experience: yearsSalary: INR / year (based on experience)Expected Notice Period: 15 DaysShift: (GMT+05:30) Asia/Kolkata (IST)Opportunity Type: Office (Hyderabad)Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: CWX)**(*Note: This is a requirement for one of Uplers' client - CWX)**What do you need for this opportunity?Must...

  • Lead Software Engineer

    2 weeks ago

    Greater Delhi Area, India NextDimension AI Full time ₹ 12,00,000 - ₹ 30,00,000 per year

    NextDimensionis a US-based technology startup building AI Agents in Healthcare and Finance, established by a team of distinguished AI/ML Scientists and Engineers fromGoogle, Amazon, and Snowflake.We're empowering Enterprises by building sophisticated, high-impact AI agents that automate sales, supercharge customer relations, and streamline operations. Our...

  • Software Engineer, AI Agents

    3 days ago

    Greater Bengaluru Area, India Asha Health (YC F24) Full time

    About Asha HealthAsha Health is a New York based seed stage startup that helps medical practices launch their own AI clinics. We're backed by Y Combinator, General Catalyst, 186 Ventures, Reach Capital and many more. We recently raised an oversubscribed seed round from some of the best investors in Silicon Valley. Our team includes AI product leaders from...

  • Software Engineer, AI Agents

    2 days ago

    Greater Bengaluru Area, IN Asha Health Full time

    About Asha HealthAsha Health is a New York based seed stage startup that helps medical practices launch their own AI clinics. We're backed by Y Combinator, General Catalyst, 186 Ventures, Reach Capital and many more. We recently raised an oversubscribed seed round from some of the best investors in Silicon Valley. Our team includes AI product leaders from...

  • Software Engineer, AI Agents

    2 days ago

    Greater Bengaluru Area, India Asha Health (YC F24) Full time

    About Asha Health Asha Health is a New York based seed stage startup that helps medical practices launch their own AI clinics. We're backed by Y Combinator, General Catalyst, 186 Ventures, Reach Capital and many more. We recently raised an oversubscribed seed round from some of the best investors in Silicon Valley. Our team includes AI product leaders from...

  • Product Manager – AI Applications

    2 weeks ago

    Greater Hyderabad Area, India Stealth AI Startup Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Product Manager – AI ApplicationsLocation:Hyderabad, India ( Work from Office - 5 Days/Week )Experience:2–4 Years in Product Management (AI/ML Focus Preferred)Type:Full-TimeAbout Us:Join our stealth-mode AI startup that's transforming industries with innovative AI-powered solutions.Backed by a strong leadership team and robust funding,we are building...

  • AI Engineer

    1 week ago

    Greater Chennai Area, India Tiger Analytics Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    AI Engineer – Data and AILocation: Chennai, Bengaluru and HyderabadWho we are?Tiger Analytics is a global leader in AI and analytics, helping Fortune 1000 companies solve their toughest challenges. We offer full-stack AI and analytics services & solutions to empower businesses to achieve real outcomes and value at scale. We are on a mission to push the...

  • Senior Engineer- Artificial Intelligence

    3 days ago

    Greater Kolkata Area, India Commvault Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Recruitment Fraud AlertWe've learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.What To KnowCommvault does not conduct interviews by email or text.We will never ask you to submit...