Front Desk

Date Opened

11/11/2025

Job Type

Full time

Work Experience

1-3 years

Industry

Services

Remote Job

Welcome to the Cutting-Edge of Innovation: ZAZZ

Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.

At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you'll be at the heart of a revolution, influencing, and driving technological advancements.

Empowering People. Transforming Experiences.

Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.

Dive into the Tech Spectrum

With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.

Shaping the Future, Together

It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we've partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You'll not just grow; you'll evolve.

Why Join ZAZZ?

If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech

So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.

This is a remote position.

Role Overview

As a Front Desk / Service Desk Support specialist, you'll be the face of our company to our customers. You'll greet new and existing clients, make them feel valued, and serve as the first point of contact for their IT needs. You'll log and route their requests to our technical team, ensuring that every interaction is courteous, professional, and efficient.

This role is ideal for someone with excellent English communication skills, a customer-first mindset, and the ability to stay organized in a fast-paced, technical environment.

• Client Interaction & Onboarding

• Welcome and greet new clients during onboarding with professionalism and warmth.

• Introduce clients to our support process and tools (ticketing system, RMM portals, etc.).
• Ensure clients feel heard, respected, and valued at every interaction.

• Ticket Management & Coordination

• Record client concerns or requests accurately and create tickets in our ITSM system.

• Categorize and assign tickets to the right technical teams.
• Follow up on ticket progress to ensure timely resolution.

• Communication & Documentation

• Communicate updates to clients promptly and clearly.

• Maintain documentation on client communications, standard processes, and recurring issues.
• Prepare and send onboarding or follow-up emails as needed.

• Tool Familiarity (Training Provided)

• Learn and use our MSP tools such as:

  • RMM platforms: NinjaOne, Atera, or equivalent
  • Ticketing systems: NinjaOnek, ConnectWise, or similar
  • Collaboration tools: Microsoft Teams, Slack, Zoom
  • Follow proper workflows to ensure SLA adherence and data accuracy.

• Fluent in English (C1/C2 level) – exceptional verbal and written communication is a must.
• 1–3 years of experience in customer service, helpdesk, or front-office roles (preferably in IT/MSP environment).
• Strong interpersonal skills — can make clients feel comfortable and respected.
• Basic understanding of IT services (email setup, user support, password resets, etc.) preferred.
• Tech-savvy and quick to learn new software tools.
• Reliable internet connection and a professional, quiet workspace.

Preferred Qualifications

• Prior experience working with MSPs or IT support companies.
• Knowledge of ticketing systems and RMM tools.
• Familiarity with remote desktop tools and general IT troubleshooting flow.

What We Offer

• Remote role aligned with US hours.
• Structured training on MSP processes, tools, and client handling.
• Opportunity to grow into Service Coordinator or Client Success roles.
• Collaborative, people-first culture with a focus on professional growth.