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DATA & Process Analyst
2 weeks ago
DATA & PROCESS ANALYST (Senior Officer)
Ensuring processes are set up, operate efficiently and reliably, including data quality monitoring, automation development, and KPI reporting. Act as processual liaison between BMT operations and SAP COE, enabling data-driven decision-making and continuous process optimization.
Data Handover Process Design & Optimization (40%)
- Conduct current-state assessment of LoB billing data flows (interviews, process mapping, gap analysis)
- Design future-state data handover process with clear steps, roles (RACI), validation gates, and submission deadlines
- Develop and pilot to validate approach, select optimal solution (or hybrid) based on data quality, LoB effort reduction, scalability, and cost
- Deploy selected solution for Wave 1 (LoB 1) and refine for Waves 2-3 based on lessons learned
Data Quality Management (25%)
- Define "complete data" checklists by pricing type (fixed-fee, variable, basis points, T&E, complex)
- Design automated data validation rules (completeness, accuracy, consistency checks)
- Monitor data submissions for anomalies and quality issues
- Investigate and resolve data discrepancies impacting invoice accuracy
- Coordinate with LoB operations teams on data quality improvements and training needs
Process Documentation & Knowledge Management (20%)
- Document end-to-end billing processes (as-is and to-be)
- Create standard operating procedures (SOPs) for data submission, validation, exception handling
- Develop data submission calendars, templates, and user guides for LoB teams
- Maintain process documentation repository ensuring version control and accessibility
- Support AD Academy with data handover training materials and LoB workshops
Reporting & Analytics (10%)
- Generate weekly data quality reports for PMO Lead and monthly summaries for Steering Committee
- Perform ad-hoc analysis supporting business questions
Stakeholder Coordination & Change Management (5%)
- Partner with LoB operations teams to co-design data handover workflows respecting their constraints
- Conduct LoB workshops training regional teams on new data submission processes
- Facilitate dry-run billing cycle validating end-to-end data flow
- Escalate chronic data quality issues to LoB Leaders and PMO Lead
YOUR PROFILE:
- Bachelor's degree in Business Administration, Finance, Operations Management, Industrial Engineering, or related field
- 4-6 years experience in business process analysis, operations improvement, or data management (finance/billing domain preferred)
- Strong process mapping and optimization skills (Lean, Six Sigma Green Belt preferred)
- Advanced Excel skills (pivot tables, complex formulas, macros, Power Query)
- Experience with data quality frameworks, validation rules, and reconciliation processes
- Familiarity with automation tools (UiPath, Power Automate, or similar RPA platforms)
- Strong analytical and problem-solving skills with attention to detail
- Excellent stakeholder management and facilitation skills (ability to work with LoB operations teams)
- SAP FI/AR knowledge helpful
KEY COMPETENCIES:
- Process mapping and optimization (SIPOC, value stream analysis, workflow design)
- Data analysis and validation (quality frameworks, error taxonomies, reconciliation)
- Business analysis (requirements gathering, solution design, feasibility assessment)
- Stakeholder collaboration and facilitation (workshops, training, change management)
- Documentation and knowledge management (SOPs, templates, user guides)
- Analytical thinking and problem-solving
- Communication (translating technical data concepts for operational audiences)
