International Voice process

6 days ago

Kolkata, West Bengal, India Firstsource Full time

Great opportunity For Freshers & Experience - Customer Support (International Voice process)

HR SPOC - Aiswarya HR

Position: Customer Support Associate

Category: International voice Process

Industry: ITES/BPO

To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Chat, back office or Voice work wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer

Key Responsibilities.

  • To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
  • To ensure prompt and accurate information being provided with appropriate resolution
  • To achieve operational targets as defined by for the process
  • To maintain queue levels to agreed SLA targets levels
  • To achieve and maintain a good knowledge/capability of BT systems.
  • When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
  • To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams

Key Skills

Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders

  • Logical reasoning skill
  • Competence in Windows based tools (Outlook/Word/Excel/Access)
  • Graduate in any stream

Minimum Eligibility:

  • UG Arts & Science 2020 to 2025 graduates are eligible (No arrears )
  • 2025 Graduates who got Sixth Semester Result & Provisional Certificate are eligible(Need 4 original & 2 online Copy)
  • PG Graduates & BE/B. Tech Graduates /2025 Pursuing Graduates are not eligible

Work Schedule & Location:

- Shift: Flexible to work in night shift & Rotational Shift

  • Work Mode : Work From Office

- Job Location : Kolkatta

  • Cab Boundary Limit - One Way Upto 30kms.

Direct Walk-in:

- Walk - in Time: 10:30 AM - 1PM

- Walk - in Date: Monday to Friday

Contact Person:

HR Recruiter - Aiswarya M /

Interested candidates share your resume to

Mention reference Aiswarya in top of your resume.

Kindly refer your friends as well.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or

  • International Voice process

    1 week ago

    Kolkata, West Bengal, India Firstsource Full time

    We are hiring CSAHR SPOC (Reference): Sam JeshurinPosition: Customer Support Associate (CSA)Industry: ITES/BPOShift - 9 AM to 9 PM (Any 9 hours)Category: International -VoiceKey Responsibilities.To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.To ensure prompt and accurate...

  • International Voice Process Executive

    2 days ago

    Kolkata, West Bengal, India JR Technologies Web Full time

    We are hiring International Voice Process Executives for the US calling process. This role is ideal for candidates with strong English communication skills who are comfortable working night shifts. Perks and benefitsSat & Sun fixed Week-offFixed salary+Incentives

  • International Voice Process Executive

    2 weeks ago

    Kolkata, West Bengal, India JR Technologies Web Full time

    We are hiring International Voice Process Executives for the Australian calling process. The role involves outbound calling to Australian clients, explaining services, understanding requirements, and maintaining professional communication. Perks and benefits5 Days WorkingSat & Sun offAttractive Incentives

  • International Voice Process

    4 days ago

    Kolkata, West Bengal, India Adeeba e Services Full time

    Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...

  • International voice process in adeeba

    1 week ago

    Kolkata, West Bengal, India Adeeba e Services Full time

    Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...

  • International Voice Process Executive

    1 week ago

    Kolkata, West Bengal, India Telespeak Technologies Pvt Ltd Full time

    Hiring for International Voice Process ExecutivesWe're seeking candidates with excellent communication skills for a survey-related role over the call (No Sales involved) *If you're confident in your English speaking skills and enjoy interacting with people, this could be the perfect fit for you.Key Highlights:- Survey-related work- No sales involved-...

  • International Voice Process

    2 weeks ago

    Kolkata, West Bengal, India Adeeba e Services Full time

    Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...

  • Hiring For International Voice Process

    1 week ago

    Kolkata, West Bengal, India Firstsource Full time

    We are hiring for International Voice ProcessJob Description:Role: Customer Support (Technical)We are looking for customer-focused individuals with strong communication and multitasking abilities to join our Digital Care team. The role involves handling customer interactions via calls and ensuring an excellent customer experience.Key Responsibilities:Handle...

  • Required Voice Process Executive For International Process

    1 week ago

    Kolkata, West Bengal, India RAIDMAX TECHNOLOGIES Full time

    Company Description it is an international contact centre Job Description Post Name – CCE/Sr.CCEShifts – Afternoon (Full-Time) - 3 PM to 10 PMSalary - Fixed SalaryExperience - Fresher / Experience in International BPO OutboundJob Description:Remote ServiceVoice International ProcessFull Fledge DiallingSupport to US CustomersJob Requirement:Good...

  • International Inbound Voice Process

    2 weeks ago

    Kolkata, West Bengal, India Adeeba e Services Full time

    Company Description Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally...