International Voice process

6 days ago

Kolkata, West Bengal, India Firstsource Full time

Great opportunity For Freshers & Experience - Customer Support (International Voice process)

HR SPOC - Aiswarya HR

Position: Customer Support Associate

Category: International voice Process

Industry: ITES/BPO

To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Chat, back office or Voice work wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer

Key Responsibilities.

  • To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
  • To ensure prompt and accurate information being provided with appropriate resolution
  • To achieve operational targets as defined by for the process
  • To maintain queue levels to agreed SLA targets levels
  • To achieve and maintain a good knowledge/capability of BT systems.
  • When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
  • To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams

Key Skills

Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders

  • Logical reasoning skill
  • Competence in Windows based tools (Outlook/Word/Excel/Access)
  • Graduate in any stream

Minimum Eligibility:

  • UG Arts & Science 2020 to 2025 graduates are eligible (No arrears )
  • 2025 Graduates who got Sixth Semester Result & Provisional Certificate are eligible(Need 4 original & 2 online Copy)
  • PG Graduates & BE/B. Tech Graduates /2025 Pursuing Graduates are not eligible

Work Schedule & Location:

- Shift: Flexible to work in night shift & Rotational Shift

  • Work Mode : Work From Office

- Job Location : Kolkatta

  • Cab Boundary Limit - One Way Upto 30kms.

Direct Walk-in:

- Walk - in Time: 10:30 AM - 1PM

- Walk - in Date: Monday to Friday

Contact Person:

HR Recruiter - Aiswarya M /

Interested candidates share your resume to

Mention reference Aiswarya in top of your resume.

Kindly refer your friends as well.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or

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