ERP Integration Officer – TBG

2 weeks ago

Chennai, Tamil Nadu, India Karur Vysya Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

This role focuses on coordinating and supporting corporate customers in integrating their ERP/treasury systems with the Bank's Open API and Host-to-Host (H2H) channels. The incumbent will act as the liaison between customers, the Bank's product teams (Branch/TBG-CMS /CBD-L), and the API development team, ensuring seamless onboarding, compliance, and timely project delivery.

Roles and Responsibilities

  • Customer Onboarding & Coordination

  • Serve as the primary point of contact for customers during ERP integration with API and H2H channels.

  • Coordinate between customer IT teams, internal business teams, and the Bank's API development team.

  • Ensure project milestones (sandbox access, UAT, Go-Live) are achieved within agreed timelines.

  • Technical & Functional Support

  • Explain API/H2H specifications, authentication methods, file formats, and security protocols to customer teams.

  • Support clients in setting up connectivity (SFTP, VPN, certificates, encryption keys).

  • Escalate technical issues to the development team and follow through until resolution.

  • Documentation & Process Control

  • Prepare integration checklists, process documents, and FAQs for customers.

  • Maintain MIS on customer integration status, issue logs, and resolution turnaround times.

  • Ensure compliance with the Bank's IT security and regulatory guidelines.

  • Stakeholder Management

  • Work closely with marketing Relationship Managers to align integration progress with customer requirements.

  • Conduct knowledge sessions for customers on API/H2H capabilities.

  • Provide regular project updates to senior management and vertical heads.

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