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Senior Technical Consultant
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Role – Technology Analyst / Associate Consultant / Senior Associate Consultant / Lead / Consultant / Senior ConsultantBusiness Unit – Cloud & Infrastructure Services (CIS)Location - BangaloreAbout InfosysInfosys Limited is a global leader in next-generation digital services and consulting. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 56 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem.
We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. For further details, please visit DescriptionAs a Support Specialist, you will leverage your industry understanding and domain expertise to recognize key trends impacting the clients, identify transformation levers, design or contribute to the next generation IT-led solutions, and facilitate solution deployment. You may be part of or lead a small to medium sized team in this context.
Additionally, you will also work on sales pursuits and market development activities, thought leadership tasks and other org-wide initiatives Role and Key ResponsibilitiesTroubleshooting and Analysis: Perform troubleshooting, analysis, research, and resolution using advanced query and programming skills Root Cause Analysis: Conduct root cause analysis to identify and resolve issues effectively Communication: Communicate the overall status and health of applications to business lines and management Monitoring and Improvement: Look for areas of improvement in monitoring, application stability, and speed of determining root cause System Performance: Test and validate system performance to ensure optimal operation Incident Management: Handle incident and problem management, ensuring timely resolution of issues Collaboration: Work with other technical teams to resolve infrastructure-related problems Leadership: Provide support and mature leadership to a team of IT professionals Documentation: Maintain detailed documentation of issues, resolutions, and processes Training and Supervision: Train and supervise production workers, ensuring they meet job expectations Required (Mandatory)Experience Level: 5 Years having Production Support RequirementShould have prior experience on leading teams in 24*7 Production Support EnvironmentTechnical Skills: Hands on experience on Unix/Linux, SQL & Oracle or any other relational DatabaseExcellent written and verbal communication skills
Required (Good to Have)Experience in driving meetings / workshops with senior business stakeholders
Conversant with design-thinking based, agile lightweight approaches such as customer personas, customer journeys, story maps etc.Experience with working in Production Support engagements for Financial Banking ClientsEducation QualificationsGraduation – Engineering.PersonalBesides the professional qualifications of the candidates, we attach importance to personality traits. These include:High degree of initiative and flexibility; adaptability to new environment & evolving nature of work
Strong analytical skills, inquisitiveness to acquire new skills and enhance personal knowledge.Excellent Team player Leadership by example
