MS Specialist OSS

4 days ago

India Nokia Global Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Description

We are seeking a highly skilled and motivated Operations Specialist to join our team. The ideal candidate will have a strong understanding of the NOC Operations, experience in Fault Management, Configuration Management, and Problem Management for Enterprise Networks (Private Wireless LTE.  This role requires a blend of expertise in Multi-Domain Network Elements.

Responsibilities
  • Resolution & providing technical support for the incidents reported/requests for RAN nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to the end customer/user.
  • Resolution & providing technical support for the incidents reported/requests for IP Nodes like 7750 & 7250 Routers (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
  • Manages technical escalations for technical requests, emergency cases, and outages internally and towards customers.
  • Collaborate with stakeholders like GDC, Care, Field & Customer to resolve the issues.
  • Participate in CAB/CR meetings. Preparing & Validating the MoPs and executing the CRs with 100% FTR.
  • Analysis of Performance Degraded KPIs and their resolutions.
  • Analyzing the RCAs, preparation of the final Incident Report, and Submission.
  • Knowledge Transfer & Mentoring the team.
  • Integration of Nodes.
  • Software Update of the Nodes.
  • Automate the daily Preventive & Repetitive Tasks.
Qualifications

You have:

  • Bachelor's degree with a minimum of years of experience in L2 for IP & RAN.
  • Good understanding of IPv4 & IPv6.
  • Excellent Troubleshooting & Configuration experience on Nokia 7750 & 7250 routers & Nokia Air scale radio products.
  • Good understanding of the ITIL Process Framework.
  • Excellent problem-solving and analytical skills.
  • Strong communication and teamwork skills.

It would be nice if you also had:

  • Certification in CCNA/CCNP/L3 Certifications in RAN/Certification in ITIL V4.
  • Experience with cloud platforms.

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