Consultant

Job Title: Consultant – CMDB/Discovery/Service Mapping

About the Role:

This role is pivotal in designing, implementing, and sustaining end-to-end IT infrastructure visibility through the strategic management of configuration data, automated discovery, and service dependency mapping—primarily within the ServiceNow platform.

Acting as a bridge between business and technical stakeholders, the consultant ensures that KPMG's most critical services are accurately modelled within the CMDB.

This enables enhanced incident response, change planning, and problem resolution, while supporting broader goals of operational excellence, compliance, and service resilience.

In this role, you will:

• Execute day-to-day Configuration Management activities in line with established policies and procedures.
• Fulfil Configuration Management service requests and support strategic projects to ensure timely delivery of CMDB functionality.
• Conduct audits, identify non-compliance, and recommend service improvement opportunities.
• Maintain data integrity by working with data owners to ensure regular attestation and lifecycle accuracy of Configuration Items (CIs).
• Advise stakeholders on governance processes and ensure alignment with Change Management and Service Providers.
• Mentor Configuration Management Specialists and educate the broader organization on CMDB concepts, policies, and best practices.
• Provide training and awareness sessions on Service Mapping and its impact on CMDB health.
• Design, develop, and test reports to support operational transparency.
• Collect and analyse metrics to monitor CMDB performance and service mapping effectiveness.
• Plan, deploy, and manage ServiceNow Discovery and Service Mapping for both on-prem and cloud environments.
• Configure and maintain MID Servers, credentials, schedules, and patterns.
• Ensure service maps are accurate, complete, and aligned with other CMDB population methods.
• Troubleshoot and resolve mapping issues, and maintain documentation and dashboards to track health and scope.
• Support and maintain the Alfabet–ServiceNow integration via AIS, ensuring seamless bi-directional data exchange between enterprise architecture and ITSM platforms.
• Support planning and execution of both project-based and operational initiatives.
• Own assigned deliverables and ensure timely, high-quality outcomes.

Preferred Qualifications/Certifications   

ServiceNow Certified System Administrator (CSA), CIS–Discovery, CIS–Service Mapping, ITIL v4 Foundation, SIAM/CSDM Framework

Preferred Skills

• Good understanding of enterprise IT environments, including servers, networks, cloud platforms, and hybrid architectures.
• Strong interpersonal skills with the ability to communicate effectively across technical and non-technical audiences.
• Maintains a high bar for accuracy and completeness in CMDB data, service maps, and documentation.
• Capable of managing multiple initiatives simultaneously while adjusting to shifting priorities.
• Clear and concise in both written and verbal communication, with experience in documentation, reporting, and stakeholder briefings.
• Self-driven to stay current with ServiceNow platform updates, best practices, and emerging ITOM capabilities.
• Skilled in designing and implementing integrations using ServiceNow Integration Hub, REST APIs, and custom connectors to enrich CMDB data.
• Hands-on experience with automated discovery of AWS and Azure resources, including tagging, classification, and CI population.
• Good experience with ServiceNow APIs, Workflows, UI Pages, UI Macros, Business Rules, Client Scripts, Script Includes, and Security Rules.
• Proficient in JavaScript, SQL, PowerShell, RegEx, Groovy, Bash, and tools like PuTTY for automation and troubleshooting.

Experience

• Overall, 4 to 7 years of experience in CMDB/ITOM roles, with demonstrable success in large-scale enterprise environments.
• Experience of working alongside business analysts to define a solution
• Familiarity with networking protocols, SNMP, WMI, cloud services (Azure, AWS), scripting (JavaScript, PowerShell)

Why Join Us

This role is more than configuration—it's about shaping how KPMG visualizes, manages, and protects its most critical business services. By building a living, dynamic CMDB and maintaining rich service maps, you'll empower teams to work smarter, act faster, and plan with confidence.