Hiring For Freshers
1 day ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
- Collaborate with internal teams to resolve complex customer complaints.
Desired Candidate Profile
- 0-5 years of experience in BPO/Call Centre environment.
- Excellent communication skills in English language (spoken & written).
- Strong query handling abilities with ability to work under pressure.
Proficiency in blended process, chat support, customer care, customer service, customer support, solving queries.
Office Location - Goregoan (Nesco)
Shift timing
6.30am -3.30pm
9.30am -6.30pm
2 pm - 11pm
10.30pm – 7.30am (Dinner will be provided)
Shift timing will be fixed for 1 month
Week Offs: 1 week off (Roster will be shared for the same)
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