Hiring For Freshers

2 weeks ago

Mumbai City District, India Sodexo Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
  • Provide accurate information to customers regarding products/services offered by the company.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  • Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
  • Collaborate with internal teams to resolve complex customer complaints.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment.
  • Excellent communication skills in English language (spoken & written).
  • Strong query handling abilities with ability to work under pressure.

  • Proficiency in blended process, chat support, customer care, customer service, customer support, solving queries.

  • Office Location - Goregoan (Nesco)

Shift timing

  • 6.30am -3.30pm

  • 9.30am -6.30pm

  • 2 pm - 11pm

  • 10.30pm – 7.30am (Dinner will be provided)

Shift timing will be fixed for 1 month

Week Offs: 1 week off (Roster will be shared for the same)

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