BPO Telecaller

2 days ago


Gandhipuram Coimbatore Tamil Nadu, India LOKANKARA BUSINESS SOLUTIONS Full time ₹ 1,56,000 - ₹ 2,04,000 per year

We are looking for a BPO Telecaller to join our team at Lokankara Business Solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹ ₹19000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Job Type: Full-time

Pay: ₹13, ₹17,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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