FoFo Manager

2 weeks ago

Bangalore South, India DriveX Mobility Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Purpose

To achieve business growth and customer satisfaction by:

  • Enabling and coaching dealerships for self-sufficiency across people, processes, and results.

  • Ensuring adherence to company norms, guidelines, and processes.

  • Expanding network representation within the assigned territory.

  • Effectively gathering and utilizing market intelligence for business advantage.

  • Establishing steady-state procurement and retail channels.

Key Responsibilities
Retail Planning & Achievement

  • Develop and implement plans to achieve retail targets in the assigned Authorized Franchisee (AF).

  • Co-create sales strategies with dealers and Sales Managers across multiple channels (Digital & Brick & Mortar).

  • Regularly review performance and take corrective measures to meet retail objectives.

  • Build conviction and ownership among Sales Managers to deliver committed results.

  • Ensure 100% Value-Added Services (VAS) compliance at AF (Warranty, RSA, Documentation, RF, Insurance).

PDCA and Sales Support

  • Ensure execution of all sales promotional activities at the AF.

  • Monitor enquiry conversions; conduct win-loss analysis to improve efficiency.

  • Participate in BTL activities to motivate dealer teams and assess campaign effectiveness.

Authorized Franchisee Visits

  • Conduct AF visits as per guidelines to evaluate standards and processes (enquiry management, CLF adherence, customer feedback scores, finance & compliance, delivery process).

  • Perform Balanced Scorecard (BSC) audits and recommend corrective actions.

  • Benchmark competition, brokers, and market activities to identify best practices.

  • Provide timely feedback to the market area team and Head Office (HO).

Network Development

  • Identify and onboard potential parties for Authorized Franchisee expansion.

  • Support network development initiatives to enhance market presence.



Requirements
  • Strong business acumen and retail sales planning ability.
  • Dealer relationship management and coaching skills.
  • Analytical mindset with expertise in market intelligence gathering.
  • Knowledge of dealership processes, customer lifecycle, and retail channels.
  • Excellent communication and stakeholder management skills.
  • Graduate/MBA preferred.
  • 5–10 years of experience in sales, dealer development, or retail operations (preferably in the automotive/consumer durable industry).
  • Proven track record in achieving retail targets and managing channel partners.