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US Collection Process
2 weeks ago
- Open to Undergraduates/Graduates.
- Minimum 6 months experience in 1st/3rd Party Collections.
- Willingness to work in US shifts.
- Salary: ₹32K to ₹40K in hand + ₹3K attendance bonus + ₹5K transport allowance + incentives + PF.
- 5 days working with rotational shifts and rotational offs.
- Strong verbal and analytical skills required.
- Virtual interviews will be conducted.
- Proficient computer knowledge and good typing speed.
- Maternity leave.
- Medical insurance.
- One side cab facility + transport allowances.
- One-time meal provided.
- Provident fund.
- Relocation benefits available.
- Quarterly rewards and recognition programs.
- Friendly and supportive work environment.
- 24*7 operational cafeteria.
- Great work-life balance.
- Opportunities for self-development and training.
Overview: The US Collection Process position is crucial to our organization as it plays a vital role in recovering outstanding debts from customers while maintaining positive customer relationships and adhering to legal and ethical collection practices.Key Responsibilities:
- Conducting outbound collection calls to customers with overdue accounts.
- Negotiating payment plans and settlements with customers to recover debts.
- Documenting all collection activities and updating customer records.
- Handling customer inquiries and providing accurate information regarding their accounts.
- Adhering to federal and state laws governing debt collection practices.
- Resolving escalated customer issues and complaints related to collections.
- Identifying delinquent accounts and recommending accounts for further action.
- Working closely with internal teams to ensure timely resolution of customer accounts.
- Meeting individual and team collection targets and KPIs.
- Providing regular reports and updates on collection activities.
- Bachelor's degree in Finance, Business, or related field.
- Proven experience in debt collection or customer service.
- Strong knowledge of collection laws and regulations.
- Excellent negotiation and communication skills.
- Ability to handle difficult conversations and remain professional under pressure.
- Proficiency in using collection software and CRM systems.
- Strong analytical and problem-solving abilities.
- Detail-oriented and highly organized with the ability to prioritize tasks.
- Ability to work independently and as part of a team.
- Sound understanding of financial principles and credit terms.
