Manager, Legal Operations

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Summary
The role will directly support the LCS Operations team as part of LCS COO, by providing expert vendor management support, eProcurement, Accounts payables queries, handling external legal firms queries on payment process, payments processing support on behalf of LCS teams and other vital operational activities.

Key Responsibilities
Strategy
The role holder will be responsible to drive operational support for LCS (Legal, CoSec & SIS), managing all aspects of the vendor management (PO, vendor profile changes, Invoices) through its lifecycle, to agreed timeline and quality. The job holder will be required to be self-motivated and own key elements of delivery as part of the wider team and work with minimal supervision.

Business

• Ensure a high quality and professional operations services to our LCS teams, consisting of frequent communication of updates, high accuracy of work and the timeliness of delivery.
• Ensure true and accurate accounting of all expenses related to bank legal spend and law firm payments on behalf of LCS teams.
• Assist Group, Business & International markets legal teams in raising purchase orders, vendor profile amendments, submitting invoices for timely payments in accordance with the policies and procedures and ensure overall control & governance standards meet internal & regulator requirements.
• Adhere to LCS Operations processes including but not limited to the LCS Operations ticketing system [ServiceNow currently] to handle the intake requests from LCS teams and triaging the BAU tickets.
• Coordinate with Supply Chain Management and Accounts Payable stakeholder teams for seamless payment processing.
• Weekly reporting on support tickets response time, status, closure rates, volumes and updates or chasers carried out to the business stakeholders for open items.
• Communicate BAU progress, risks and issues to senior management and stakeholders.
• Handling Escalation management with tangible corrective and preventation actions to be measured.
• Responsible to support related reporting; and helping to coordinate a variety of wider initiatives within the Legal COO team as applicable.

Processes

• Accurate and timely resolution of all queries relating to PO/Invoice processing within agreed SLA TAT.
• Process enquiries and requests via the ticketing system in a timely manner, and ensure closure within the SLA.
• Accurate and frequent update of the status in the status tracker and ticketing system including communication with requestor of relevant updates.
• Follow up with business functions [PO Approvers, Country/Group Legal , R2P, etc] to ensure settlement of vendor spend (within credit terms).
• Oversight on Legal spend, accruals and recharges ensuring no impact to bank P&L due to prior period bookings, timing difference and under / over accruals.
• Dealing with Global & local vendor directly for IT and non-procurement.
• Ensure the process is in line with [POI] and periodically update POI for any changes.
• Monitor the invoices delayed on account on receipt of complete Information from stakeholders and Delay from R2P.
• Monitor ServiceNow Dashboards on the ticket data to;
• Reduce escalations by taking proactive action on tickets close to breaching SLA.
• Proactively escalating issues in a timely manner, where additional technical skills or authority are required.
• Creating insights for Senior manager to assist in seamless delivery management and planning.
• Weekly reporting to management of status quo.
• Provide assistance on migration of new projects in line with operating model.
• Building strong partnerships with all internal/external stakeholders that allow end-to-end seamless delivery.
• Deliver TeamConnect application trainings to help drive its increased usage.
• Prepare agendas, meeting materials and minutes from all meetings.
• Maintain up to date and accurate financial plans, risk and issue management, status reporting and schedule management on in BAU tasks. Work with Senior Manager, Legal Operations and Finance Business Partner to track financial performance against targets.
• Provide guidance and support to team members including training and mentoring.

People & Talent

• Ensure to keep up to date with internal compliance and other required trainings, that they are completed within the designated due dates.
• Keep an open mind on personal development to improve their own abilities applicable to the role.

Risk Management

• Apply all relevant Group, Country, Business or Functional policies and procedures to manage risks.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
• Have an awareness and understanding of the Enterprise Risk Management Framework in relation to the Legal Operations and project activities as required, and associated policies and standards.

Governance

• Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Ensure adherence to all Operational Risk Governance by all stakeholders involved.
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [GBS India /GSF Legal / Legal Operations] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Head Legal Operations and team
• Regional/Country & Group Legal teams
• Head, Supplier Performance and teams
• APU teams
• SCM teams
• External Law firms/Vendors

Other Responsibilities

• Strong collaboration and communication skills, with an ability to build relationships both within a team and external departments/stakeholders.
• Have a constant improvement mindset and be open to put forward improvement idea, especially on automation, tracking, and service quality.
• Able to work independently managing own workload.

Qualifications

• Strong communication skills in English
• Strong vendor management, AP experience, with good understanding of Legal bills
• Good Service desk or Operations experience
• Familiarity with working in a cross-cultural setting.
• Excellent written and interpersonal skills.
• Familiarity with working in a cross-cultural setting.
• Attention to detail with excellent time management, multitasking/prioritization capabilities.
• Hands on experience of the following systems are an advantage TeamConnect, ServiceNow, Clarity, Standard Chartered Bank internal processes/ applications.

Skills And Experience

• eProcurement, Accounts Payable, SCM Process
• Financial Analysis
• Service desk or some form of service delivery experience
• Reporting
• Strong financial or budgeting experience or advanced analytical and numerical skills.
• Microsoft experience (Outlook, Word, PowerPoint, Excel, and Access)
• Hands on experience in using Service now application for ITSM modules (Incident management)
• Hands on experience in TeamConnect application is an added advantage

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.