Optical Network Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

• The purpose of the Network Engineer role is to deliver Network Transformation and Modernization via a set of services that analyze the customer's network, identify the network solutions (Ciena and/or third party), and plan the integration/conversion requirements to meet the customer's needs. The NE will support the Sales Account team, PLM, Eng Acct Owner on proposal activities to identifying revenue (hardware and services) opportunities.
• Responsible for creating complex step by step engineering method of procedure to migrate, reconfigure and modernize the entire customers networks. Drive these changes remotely during off hours and week-ends.
• Work closely with SPM to meet customer in service network expectations and engineering documentation
• Creates multi-disciplinary technical innovations and solutions for the most complex or risky business situations.

Specific Responsibilities:

• Implements complex upgrades of Ciena Equipment on Customer's In-Service networks without impacting the services provided to the end user. This includes, but is not limited to, Channel Adds, Node Insertions, Traffic Migrations, and HW/SW Upgrades.
• Implements changes on equipment from multiple vendors when such changes are required during a reconfiguration involving Ciena products.
• Development and presentation of complex network modernization end to end solutions.
• Performs network audits and architecture design to enable the introduction of complete end to end network modernization.
• Validates and test specific procedural steps in equipment labs.
• Ownership to develop current documentation standards to support new products and ensure that they are agreed globally and rolled out.
• Plan, develop and execute on Customer modernization plans for evolving customer networks via the EMOP process.
• Create and own Engineering Method of Procedures (EMOP), supports field execution remotely of these modernization projects.
• Ensure proposed solutions are technically viable, meet customer requirements and provide maximum benefit to Ciena. Deliver and own Network Engineering documentation for Customers via the Detailed Network Design service offering.
• Validates that the actions taken by the Assigned Project Team are executed properly as per the steps detailed in the Engineering Method of Procedure (EMOP).  Ensures the Customer's network is operating in a stable state as designed during Maintenance Window activities.
• Own the creation of Complex/Custom EMOPs for both new Deployments and In-Service Upgrades.
• Owns the creation and outcomes of audit and optimization service of Telecommunication networks.
• Works with Internal Product Development Teams to recommend enhancements and suggestions on ways to improve the Field Deployment process.
• Overall ownership of enhancements in field deployment, where applicable, quantifying the impacts of delays to support and drive this through Right First Time.
• Participates in pre-deployment setup conference calls with the Customer.
• Supports pre-sales custom service estimates.

Must Have:

• B.Sc. Electrical Engineering, Optical Engineering, Computer Science or a related field of discipline
• 5-8 years experience with Live network migration and telecommunication consulting.
• Verizon Business Experience and Tools (ICON, CCP, Nautilus, etc) knowledge a plus

Nice to Have:

• Ability to accept continuous unusual work hours, high stress maintenance windows.
• Ability to handle stressful situations during maintenance window activities and solve complex technical issues under the stress of time constraints, requires nerve of steel.
• Excellent in problem solving down to the design level and then translating that back to Engineering for resolution
• Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results
• Ability to make timely and accurate assessments of complex situations
• Ability to make decisions independently and execute those decisions in a timely manner
• Ability to connect and manipulate equipment from multiple vendors.
• Ability to analyze customer documentation and database information to identify end to end services.
• Self-Motivated and Customer Focused
• Good Customer Service interaction skills
• Good Leadership abilities
• Good Written and Verbal communications skills

Ability to work in a collaborative environment

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.