Five9 - Sr. Developer

2 weeks ago

Bengaluru, Karnataka, India Cognizant Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Five9 developer (JD)

Outlines a role focused on customizing, integrating, and maintaining the Five9 cloud contact center platform, requiring expertise in Five9 VCC, IVR scripting, API integrations, and cloud technologies.

Key responsibilities include translating business requirements into solutions, developing scalable microservices, collaborating with cross-functional teams, performing unit testing, and documenting solutions for end-users and administrators. Strong communication, problem-solving skills, and experience with Agile methodologies are also crucial.

Required Skills

  • Five9 VCC Expertise: Deep knowledge of the Five9 VCC platform, including its objects, IVR scripting, and skill-based routing algorithms.
  • API Integration: Experience with API development and integration to connect the Five9 platform with other systems.
  • Cloud Computing: Understanding of cloud platforms and architectures, such as AWS or GCP.
  • Programming Languages: Proficiency in relevant programming languages like Java, Python, or JavaScript.
  • Telco & Telephony: Familiarity with telephony terms, phone carriers, and different phone number types.

Preferred Qualifications

  • JIRA/Asana: Experience with project management tools like JIRA and Asana.
  • Database Querying: Knowledge of database query languages for data-driven solutions.
  • Problem-Solving: Strong analytical and problem-solving skills to identify and resolve technical issues effectively.
  • Collaboration: Excellent communication and interpersonal skills for effective teamwork in a matrix organization.

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