T͏eam Leader

T͏eam Leader - GIS Mapping opportunities in Hyderabad

CTC - UP to 5.5 LPA

JOB DETAILS

Handles and resolves customer complaints- identify and escalate priority issues.

Ensures compliance with all company and departmental policies, procedures, and guidelines

Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization.

Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports

Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition

Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.

Handled team size of 15 to 25 Head Count.

Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs.

Both way cab facilities are available .

Meals are available as well .

Highest Qualification: Graduation is mandatory .

Experience Required: 24 to 36 months of experience of being a TL (On Paper), with a strong emphasis on mapping experience.

->>Language: Proficiency in English (reading, writing, and speaking) is mandatory .

T͏eam Leader - GIS Mapping

· Drive performance of the team on the identified metrices of the process

o Review last 6-8 weeks performance data (RAG) and identify low performers

o Provide feedback and coach the outliers/ low performers to improve their performance metrices

o Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers

o Handhold the employees on performance on process and monitor for improvements

o Identify training needs for new joiners especially and track their daily progress

o Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client's end

T͏eam Leader - GIS Mapping

· Stakeholder Interaction & Management

o Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts

o Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.

o Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account

o Work with quality team to ensure the quality improvements as per the delivery standards of the contract

o Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Eligible candidates share CV or DM with subject " T͏eam Leader - GIS Mapping Hyderabad" at bellow mail ID

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Industry

Business Consulting and Services

Employment Type

Full-time