Customer Co-ordinator

1 week ago

Peenya, Karnataka, India One World Manufacturing Full time ₹ 2,40,000 - ₹ 3,00,000 per year
  • Role Overview

We are seeking an enthusiastic and detail-oriented Customer Coordinator to support our day-to-day customer operations. This is an entry-level position ideal for a candidate with basic to intermediate Microsoft Excel skills and a passion for delivering excellent service.

Key Responsibilities

  • Act as the first point of contact for customers—acknowledging emails, sharing updates, and routing queries to the appropriate internal teams.
  • Maintain and update customer data, order details, and service records in Excel spreadsheets accurately and on time.
  • Track orders, shipments, and service requests; coordinate internally with production, logistics, and finance teams to ensure on-time deliveries and customer satisfaction.
  • Prepare daily/weekly Excel reports such as order status, delivery schedules, and pending actions.
  • Follow up with customers for confirmations, feedback, or additional information.
  • Escalate any critical issues or delays to the senior team for immediate attention.

Required Skills & Competencies

  • Proficiency in Microsoft Excel (data entry, basic formulas, sorting, filtering, creating simple reports).
  • Strong written and verbal communication skills.
  • Good organizational skills and attention to detail.
  • Ability to prioritize tasks and meet deadlines.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • total work: 1 year (Required)

Work Location: In person

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