Advisor Voice RCC_B

2 days ago

Guna, Madhya Pradesh, India Jio Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Posted Date

17 Jun 2025
- Function/Business Area

Customer Service
- Location

Guna
- Job Responsibilities

  1. Manage all customer interactions as rostered within parameters
  2. Demonstrate ownership on calls when contacted by customer
  3. Respond to all customers in appropriate tone and language
  4. Offer a solution-based approach for all customer interactions
  5. Educate the customer at every given possible opportunity
  6. Ensure updation of product, system, process and policy knowledge
  7. Adhere to rostered timing, scheduled shifts and activities
  8. Capture customer details and data relevant to the call or service
  9. Resolve customer queries within agreed timelines

    10.Manage outbound campaigns as per business requirement
  10. Increase, develop and retain customer base through relationship

    building and service
  11. Follow all contact center policies, procedures, code of conduct and

    legislative requirements
  12. Education Requirement

10 + 2 / Graduation degree in any discipline
- Experience Requirement

6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
- Skills & Competencies

  1. Speak local language
  2. Basic computer knowledge
  3. Problem solving skills
  4. Customer focus
  5. Technical orientation
  6. Attention to detail
  7. Service mindset
  8. Location Map : Guna

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