SW Dev Ops Engineer IV

Position Summary

This SRE Ops Engineer role is responsible for driving next generation service stability, reliability and performance of Cloud services Financial Services business unit. The position requires a strong understanding of and practical experience with cloud platforms, preferably Google Cloud Platform. Experience in running applications/services in the Cloud and associated processes and automation is required to be successful in this role.

This position reports to the Manager, SRE Ops for Financial Services, and works with Software Engineering, Enterprise Architecture, Platform Architecture and the SRE Observability Engineers to ensure collaboration across all teams is facilitated.

The ideal candidate will have a strong working knowledge of cloud technologies, a background in ITIL processes (Incident, Problem, Change, Monitoring) both in theory and in practice. The candidate should be able to demonstrate knowledge of key processes and tools associated with Production Operations.

Position responsibilities:

• Ensure a Cloud Ready approach is taken to service availability, reliability and performance
• 24x7x365 on call support (in rotation) to manage and execute on the Incident Management process
• Execute on Problem Management, using modern tools for forensics and validation of root cause
• Software Development in terms of automating repeatable Operations tasks (TOIL)
• Define and manage the configuration management database (CMDB) to ensure accurate data is always available and in use for key production processes and automation
• Enable communications to both technical and business/Exec facing audiences in the spirit of transparency
• Capacity management for the cloud environments to ensure maximum availability and performance of services
• SRE Metrics & Monitoring Strategy (SLI, SLO, etc.)
• Accountable for the Backup, HA and DR implementation and exercise
• Partner with the Engineering ARE teams and product teams
• Responsible for SRE Ops Guidelines across all Clouds to ensure consistency in approach, execution and reporting
• Level 4 cloud infrastructure support
• Schedule and lead all continuous improvement activities including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.

This position works closely with NCR Atleos Global SRE team within NCR Atleos Chief Technology Office

that guide the overall SRE strategy and direction for NCR Atleos.

Basic Requirements

• BA/BS in Computer Science, MIS or related discipline
• 10+ years of IT experience
• 5+ Years experience in ITIL Service Management processes and associated domain technologies
• Exposure/experience with SRE as a discipline
• 3+ years experience with Google and/or Azure cloud platforms and technologies (IaaS, SaaS and PaaS)
• 5+ years experience in software development (Object Oriented JAVA/.NET/similar)
• 3+ years in Cloud deployment design with cost impact analysis and optimization
• 5+ years datacenter technology, architecture, and operational experience
• 5+ years experience supporting PCI-DSS, ISO27001, SOC2 certifications
• Demonstrated history of innovative thinking and delivery, including disruptive innovation
• 5+ years hands on experience in utilizing modern operations tools like ServiceNow, Dynatrace, AppDynamics, Splunk and similar.
• Highly organized
• Working knowledge of CI/CD pipelines
• Understanding of and experience with cloud native databases such In both GCP and Azure
• Excellent communication, meeting facilitation and listening skills
• Strong negotiation, team working and interpersonal skills
• Proficient with PowerPoint, Word and Excel
• Ability to travel both domestically and internationality if needed (note: should be minimal travel for this position)

Preferred Requirements

• Working knowledge of Terraform scripting to develop infrastructure as code
• Working knowledge of other cloud automation tools like Ansible, Rundeck, and Chef
• System Admin level experience in ServiceNow / Dynatrace / AppDynamics etc