
Amazon Connect Architect
2 days ago
Our technology services client is seeking multiple
Mainframe Senior Engineer
to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:
Role: Amazon Connect Architect
Experience: Years
Location: Bengaluru, PAN India
Notice Period: Immediate- 15 Days
Mandatory Skills: Amazon Connect solutions,AWS Lambda,IAM,DynamoDB,AI/ML
Job Description:
- We are seeking an experienced Amazon Connect Architect with years of experience to design, develop, and implement scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services.
- You will play a key role in translating business needs into technical solutions and lead implementation across clients or business units.
Key Responsibilities:
- Architect and design contact center solutions using Amazon Connect and AWS services like Lambda, Lex, DynamoDB, S3, and CloudWatch.
- Lead the end-to-end implementation and configuration of Amazon Connect.
- Integrate Amazon Connect with CRMs (Salesforce, ServiceNow, etc.), ticketing systems, and third-party tools.
- Define call flows, IVR designs, routing profiles, and queue configurations.
- Implement Contact Lens, real-time metrics, and historical reporting.
- Collaborate with cross-functional teams (developers, business analysts, project managers).
- Create technical documentation, diagrams, and handoff materials.
- Stay updated on AWS best practices and new Amazon Connect features.
- Provide technical leadership and mentorship to development/support teams.
Required Skills:
- Proven experience designing and deploying Amazon Connect solutions
- Strong hands-on knowledge of AWS Lambda, IAM, S3, DynamoDB, Kinesis, and CloudFormation
- Experience with Amazon Lex and AI/ML for voice bots
- Proficiency in programming/scripting (JavaScript, )
- Familiarity with CRM integrations (especially Salesforce Service Cloud Voice)
- Understanding of telephony concepts: SIP, DID, ACD, IVR, CTI
- Experience with CI/CD pipelines and version control (Git)
- Strong documentation and communication skills
- Preferred Skills:
- AWS Certified Solutions Architect or Amazon Connect accreditation
If you are interested, kindly share the updated resume to
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