Amazon Connect Architect

1 day ago

Bengaluru, Karnataka, India Swift Strategic Solutions Inc Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Our technology services client is seeking multiple
Mainframe Senior Engineer
to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:

Role: Amazon Connect Architect

Experience: Years

Location: Bengaluru, PAN India

Notice Period: Immediate- 15 Days

Mandatory Skills: Amazon Connect solutions,AWS Lambda,IAM,DynamoDB,AI/ML

Job Description:

  • We are seeking an experienced Amazon Connect Architect with years of experience to design, develop, and implement scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services.
  • You will play a key role in translating business needs into technical solutions and lead implementation across clients or business units.

Key Responsibilities:

  • Architect and design contact center solutions using Amazon Connect and AWS services like Lambda, Lex, DynamoDB, S3, and CloudWatch.
  • Lead the end-to-end implementation and configuration of Amazon Connect.
  • Integrate Amazon Connect with CRMs (Salesforce, ServiceNow, etc.), ticketing systems, and third-party tools.
  • Define call flows, IVR designs, routing profiles, and queue configurations.
  • Implement Contact Lens, real-time metrics, and historical reporting.
  • Collaborate with cross-functional teams (developers, business analysts, project managers).
  • Create technical documentation, diagrams, and handoff materials.
  • Stay updated on AWS best practices and new Amazon Connect features.
  • Provide technical leadership and mentorship to development/support teams.

Required Skills:

  • Proven experience designing and deploying Amazon Connect solutions
  • Strong hands-on knowledge of AWS Lambda, IAM, S3, DynamoDB, Kinesis, and CloudFormation
  • Experience with Amazon Lex and AI/ML for voice bots
  • Proficiency in programming/scripting (JavaScript, )
  • Familiarity with CRM integrations (especially Salesforce Service Cloud Voice)
  • Understanding of telephony concepts: SIP, DID, ACD, IVR, CTI
  • Experience with CI/CD pipelines and version control (Git)
  • Strong documentation and communication skills
  • Preferred Skills:
  • AWS Certified Solutions Architect or Amazon Connect accreditation

If you are interested, kindly share the updated resume to

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