Hiring For International Voice Process

2 weeks ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job description

About IntouchCX:

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media.

Responsibilities:

  • Handle inbound calls related to cancellations, billing, and tech issues.
  • Drive customer retention with effective communication and tailored offers.
  • Document interactions accurately using cloud systems.
  • Meet KPIs: Handle Time, CSAT, Save Rate, and more.

Requirements:

  • Excellent English communication skills.
  • 6+ months experience in customer service (international voice preferred).
  • Strong problem-solving and persuasive abilities.
  • Comfortable using Android/iOS and digital tools.

Salary : 2.5 to 4.5 LPA

Perks:

  • Performance-based incentives
  • PF & ESI
  • Recognition Programs
  • 2 way Cab facility

Contact: Prasanna

Walk-in Address: B16, Mindspace (Behind Inorbit Mall)

Google Maps Link: Planful, B16, Raheja Mindspace IT Park

Role: Voice / Blended - Other

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required Role & responsibilities

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