Cloud Engineer I

1 week ago

PunePimpriChinchwad Area, India 11:11 Systems Full time ₹ 1,04,000 - ₹ 1,30,878 per year

The Role:
11:11 is looking for a Cloud Engineer L1 to support and guarantee a positive post-implementation experience for all 11:11 customers. This position is responsible for the optimization, implementation, and maintenance of our organization's cloud-based systems. The Cloud Engineer L1 will drive customer success through effective problem resolution and strong customer relationship management. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Service Operations.

What You'll Do:

  • Represent Cloud Support by being the initial point of contact for our customers while ensuring they feel supported and valued.
  • Deliver support services (via chat, phone and email) to meet 11:11 Systems' Service Level commitments to customers.
  • Manage the ticketing system intake queue to provide rapid response to new tickets entering the system
  • Participation in an on-call after hours rotation.
  • Provide accurate, professional responses to customer queries and concerns and escalate as necessary within support (L2/L3), to ensure customer satisfaction.
  • Practice extreme ownership of incident ticket(s) within area of responsibility
  • Follow 11:11 Systems best practices for service management.
  • Deliver superior customer service while maintaining professional relationships.
  • Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values
  • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
  • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
  • Additional duties as assigned

Who You Are & What You'll Bring:

  • 3+ years recent experience as a technical, external customer facing support, hands-on experience in one or more technologies listed below: -

  • VMware vSphere (ESXi, vCenter, clusters, HA/DRS)

  • VMware vCloud Director (tenants, catalogs, networking, edge gateways)
  • Zerto (failover/failback testing, replication management, DR runbooks)
  • Veeam Backup & Replication (jobs, repositories, restores, replication) including O365
  • Cohesity DataProtect platform
  • Strong understanding of virtualization, storage, networking (VLANs, firewalls, load balancers), and Windows/Linux administration
  • Experience in supporting multi-tenant cloud environments

  • Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS.

  • Strong investigative, written, and verbal communication skills to effectively document and resolve client issues.

  • High energy, positive attitude, and goal-oriented approach with proven technical knowledge, consultative skills, and adaptability.
  • Demonstrated ability to manage multiple tasks independently with strong time management, decision-making, and accountability.
  • Must be legally eligible to work in assigned without visa sponsorship.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits:

  • Standard Life Pension Scheme
  • Healthcare Insurance Plan
  • Cash Plans
  • Income protection
  • Life assurance
  • Paid Vacation & Holidays
  • Leave of absences

  • Vice President, Full-Stack Engineer I

    2 weeks ago

    Pune/Pimpri-Chinchwad Area, India BNY Full time US$ 1,50,000 - US$ 2,00,000 per year

    Job DescriptionVice President, Full-Stack Engineer IAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and...

  • Software Engineer I

    3 days ago

    Pune/Pimpri-Chinchwad Area, India TraceLink Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company overview:TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.Founded in 2009 with the simple mission of protecting patients, today...

  • Engineer - I Devops

    2 weeks ago

    Pune/Pimpri-Chinchwad Area, India Accelya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    For more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the...

  • Software Engineer I

    1 week ago

    Pune/Pimpri-Chinchwad Area, India TraceLink Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company overview:TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.Founded in 2009 with the simple mission of protecting patients, today...

  • Cloud DevOps Engineer Position

    2 weeks ago

    Pune, Maharashtra, India beBeeCloudDevOps Full time ₹ 1,04,000 - ₹ 1,30,878

    Senior Cloud DevOps EngineerWe are seeking an experienced Senior Cloud DevOps Engineer to design, implement and maintain our continuous integration and delivery pipeline using Azure DevOps.Key Responsibilities:Configure and manage Azure DevOps services including Azure Boards, Azure Repos, Azure Pipelines, and Azure Test Plans.Collaborate with the development...

  • Cloud Solution Delivery Lead Consultant

    1 week ago

    Pune/Pimpri-Chinchwad Area, India NTT DATA North America Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Cloud Solution Delivery Lead Consultant to join our team in Pune, Mahārāshtra (IN-MH), India (IN).Job Title:Senior GCP Cloud Engineer...

  • Chief Cloud Architect

    4 days ago

    Pune, Maharashtra, India beBeeCloud Full time ₹ 72,16,000 - ₹ 1,13,04,000

    Cloud Infrastructure EngineerWe are seeking a skilled Cloud Infrastructure Engineer to join our team. As a cloud infrastructure engineer, you will be responsible for designing, implementing, and managing cloud-based systems.Key Responsibilities:Design and implement cloud infrastructure solutions using GCP services such as GKE and Compute Engine.Develop and...

  • Cloud Engineering Manager

    2 weeks ago

    Pune, Chennai, Hyderabad / Secunderabad, Telangana, India beBeeCloudEngineeringManager Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Cloud Engineering Manager**About the Role:**We are seeking an experienced Cloud Engineering Manager to lead our team of engineers in designing, implementing and maintaining large-scale cloud-based systems. The ideal candidate will have a deep understanding of cloud computing, strong leadership skills and experience managing cross-functional...

  • Industrial Automation Engineer

    2 weeks ago

    Pune/Pimpri-Chinchwad Area, India iKantrol Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Automaton EngineerQualification:Bachelor's Degree/Diploma(Electrical/E&TC/Instrumentation)Experience:0 to 2 YearsJob Location:Chinchwad, Pune, MaharashtraJob Type:Full-TimeJob Overview:We are seeking a highly skilled and motivatedAutomation Engineerwith expertise in SCADA, PLC, HMI, VFD, DCS, and other automation technologies. The successful...

  • Software Engineer

    1 week ago

    Pune/Pimpri-Chinchwad Area, India Strategy Full time US$ 1,04,000 - US$ 1,30,878 per year

    *Company Description*MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a...