Oracle Service Cloud Consultant

1 day ago

Bengaluru, Karnataka, India ALIQAN Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Oracle Service Cloud Consultant

Experience Required: 8–10 Years (Relevant: 8 Years)

Work Location: Bangalore (Hybrid Model)

Engagement Type: Contractual

Job Description

We are looking for an experienced Oracle Service Cloud Consultant with strong implementation and customization expertise. The ideal candidate will have 8+ years of relevant experience and be capable of managing end-to-end Oracle Service Cloud (OSvC) solutions.

Key Responsibilities:
  • Lead implementation, customization, and support of Oracle Service Cloud (OSvC).
  • Develop and manage Custom Scripts, Custom Processes (Event Handlers), workflows, and business rules.
  • Build and maintain integrations with external systems using REST APIs.
  • Work with OSvC BUI and Agent Desktop for solution delivery.
  • Manage email configurations and mailbox integration within OSvC.
  • Customize Customer Portal using JavaScript, HTML, and CSS.
  • Troubleshoot and resolve complex technical issues effectively.
  • Work with modules such as Knowledge Advanced, Guided Assist, and Case Routing.
  • Communicate effectively with cross-functional and geographically dispersed teams.
Mandatory Skills:
  • Extensive experience with Oracle Service Cloud (OSvC)
  • Strong skills in PHP, .NET, JavaScript
  • Good working knowledge of OSvC BUI and Agent Desktop
  • Expertise in REST API integration
  • Familiarity with email configurations in OSvC
  • Proficient in HTML, CSS, JavaScript
  • Solid understanding of OSvC modules like Knowledge Advanced, Guided Assist
  • Excellent problem-solving and communication skills
Preferred Skills:
  • Certification in Oracle Service Cloud or related technologies
  • Experience with additional OSvC modules or integrations
  • Working knowledge of Agile methodologies

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