Manager Quality
2 weeks ago
We are looking for a skilled professional with 4 to 8 years of experience to join our team as a Manager Quality in Domestic Operations. The ideal candidate will have a strong background in quality management and excellent leadership skills.
Roles and Responsibility
- Develop and implement effective quality control processes to ensure high standards of service delivery.
- Lead and manage a team of quality professionals to achieve operational excellence.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and metrics to measure performance and identify areas for improvement.
- Implement corrective actions to address quality concerns and improve overall process efficiency.
- Ensure compliance with industry regulations and company policies.
Job Requirements
- Proven experience in quality management, preferably in a BPO or call center environment.
- Strong leadership and management skills, with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
- Ability to analyze data and metrics to inform decision-making and drive business outcomes.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Experience with quality control processes and tools, such as Six Sigma or Lean principles.
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