Customer Support Analyst

4 days ago

INDIA VIRTUAL IND NCR Atleos Full time US$ 60,000 - US$ 80,000 per year

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

  • Based out of the customer locations and interacting with the officials on the project and services.
  • Ensuring optimum customer satisfaction by providing maximum uptime to the machines under NCR Managed Services
  • Continuous interaction with Customer and Vendors to discuss performance and initiate steps for improvement.
  • To undertake constant in-depth reviews through various performance reports and analyze it to further enhance the service delivery
  • Continuous working on overall issues (including issues with Bank ownership) to achieve optimum uptime of ATM Machines
  • Scrutinizing vendor issues, FLM delays and take appropriate actions for improvements. 
  • Continuous working on chronic Issues by taking up the same with the concerned stakeholder for final closure.
  • Close monitoring of various daily availability reports to drive field for early closure.
  • Conducting monthly meetings with vendors to review their individual performance and regular interaction with their field staff to understand the challenges at the ground level
  • Organizing/Attending periodical reviews with the customer and vendors to understand the various challenges; guiding/motivating team and suggesting solutions to overcome these.
  • Ensuring timely processing of decentralized and zonal Bills with Nil/minimum deductions through proper data cleansing and upkeep, sharing penalty calculations under various dependencies for necessary exclusion as per SLA.
  • Rendering the best of services to retain the current business and bring in the new.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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