Senior Associate

5 days ago

Ind Pune Sez All Floors Except Th And Th, India Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials.Key Responsibilities


• Act as a role model for the rest of the team


• Provide professional assistance and resolution for escalated/supervisor calls


• Represent the Customer care Center on projects, initiatives or testing as needed


• Assist with development and dissemination of training materials


• Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality


• Provide support for questions (including help hotline) from customer service specialists


• Provides training to team members and guide reps on specific steps of the research process of a particular case or issue


• Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests


• Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner

Education


• 4 year Bachelors Degree (Preferred)

Experience


• 0-2 years experience (Preferred)

Supervisory Responsibilities


• This job does not have supervisory duties.

Education & Experience (in lieu)


• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Recruiter Info

Shital Holambe [C]

About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

  • Senior Associate

    1 week ago

    Ind – Pune Sez (All Floors Except Th And Th), India Allstate Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Sailpoint Developer- Consultant

    3 days ago

    Ind – Blr Sez (Rd, Th & Th Floor), India Allstate Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Senior Associate

    7 days ago

    Pune, Maharashtra, India Kiya Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Senior Associate Client Onboarding / Contract AdministrationLocation: PuneShift Timing: 6:30 PM 2:30 AM ISTSenior Associate, Client Onboarding / Contract AdminClient Onboarding Contract ManagementThe Markets Contract Management team is responsible for contract facilitation and document management functions including, but not limited to, contract...

  • Senior Associate

    2 weeks ago

    Pune, Maharashtra, India Acumen M&A Advisors LLP Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Senior Associate Job Category: FC&A Vacancy : Permanent ( 01 )Location: Pune (NIBM) Travel Required: NoPosition Type: Full time Date Posted: 14 Oct 25Level/Salary Range: 25k-40k p.m.HR Email: HR Mobile no: / Posting Expires: 13 Nov 25Company profile: Company Name: Acumen M&A Advisors LLP Address: Office # , Majestique Biznow, B G Lonkar Rd,...

  • Senior Associate

    2 weeks ago

    Pune, Maharashtra, India nexdigm corporate service pvt ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description Senior Associate Mortgage Lending Location City: PuneDepartment Finance and AccountsExperience Years: 2 - 4 YearsSalary Range: INRDesignation Title: Senior AssociateTotal Position Count: 1Employee Type Type: Permanent JOB DESCRIPTION SENIOR ASSOCIATE MORTGAGE LENDINGAbout Us: To know more about us, visit We are seeking a...

  • Senior Process Associate

    3 days ago

    IND - GBS-Pune-Kharadi, India Smith & Nephew Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Process Associate ITP Senior Process Associate ITP - Pune "Life Unlimited" At Smith Nephew. We design and Manufacture technology that takes the limits off living. This role is responsible for Finance operations role in Smith & Nephew Global Business Services (GBS) responsible for the delivery of effective and efficient finance transactional...

  • Senior Associate

    1 day ago

    Pune, Maharashtra, India Lakshmikumaran and Sridharan attorneys Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Hiring for Senior Associate – GST Advisory & Litigation for Pune LocationEssential Qualification:CA preferably first attempt or LLB from a known Law School with the strong academic track record.Very good English (can converse with fluency – very important requirement), academic background, good personality.Experience: 2-4 years in Indirect tax in the...

  • Senior Process Associate

    3 days ago

    IND - GBS-Pune-Kharadi, India Smith & Nephew Healthcare Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    IC Senior Process Associate IC Senior Process Associate (Pune, India) "Life Unlimited" At Smith Nephew. We design and Manufacture technology that takes the limits off living. This role will be responsible for the delivery of effective and efficient finance transactional processes and controls from a GBS Centre as described in the S&N Finance Accounts...

  • Senior Process Associate

    3 days ago

    IND - GBS-Pune-Kharadi, India Smith & Nephew Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    R2R Senior Process Associate R2R Senior Process Associate - Pune "Life Unlimited" At Smith Nephew. We design and Manufacture technology that takes the limits off living. This role required good accounting knowledge managing month end close process, journal processing, Balance Sheet reconciliations, open items ageing with analysis and clearance, SOP...

  • Senior Associate Data

    7 days ago

    IND - Chennai Office, India Pfizer Ltd Full time

    Sr. Associate Data & Analytics ROLE SUMMARY Are you ready to make your mark in a global organisation that values fresh ideas and bold thinking? Join Pfizer's Digital Colleague Services & Adoption Team, where you'll help shape how thousands of colleagues experience technology every day. We're looking for a Senior Associate who's eager to learn, grow,...