Process Trainer
2 days ago
Position: Training Specialist
Location: Ambattur, Chennai
Shift timing: US Shift (6:30 PM to 3:30 AM)
Eligibility Criteria:
- Minimum 3 years of experience in AR process
- Physician Billing experience is an added advantage
- Experience in end-to-end AR team operations
- Strong knowledge of the US Healthcare Industry
- Excellent interpersonal and communication skills
- Enthusiastic to learn new processes
- Willingness to work night shifts
- Must be able to work from office
Roles and responsibilities
- Create and share training plans with stakeholders
- Deliver client-specific training modules to new hires
- Meet Training TAT for CS training programs
- Manage OJT and QCP phases for CPs completing CS training
- Maintain training records including trainee details, attendance, and feedback scores
- Collect and analyze feedback from trainees on training quality
- Monitor trainee progress and provide constructive feedback
- Track new joiner performance for the first 60 days and clarify process-related queries
- Prepare training plans, content, and assessments for refresher training
- Recommend improvements in training plans and methods
- Manage knowledge updates and schedule assessments
- Update SOPs and PWIs on a weekly basis
- Liaise with managers to determine training needs and schedule sessions
- Design effective training content and prepare educational materials such as module summaries
- Support and mentor new employees
- Maintain attendance and other training records
- Manage training datasets
- Conduct evaluations to identify areas of improvement
- Monitor employee performance and response to training
Interview process.
- GB/DM Knowledge Test
- Teach-back session on RCM Concepts
- Face-to-face interview
send your CV to
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