Customer Service Executive

3 days ago

Borivli, Maharashtra, India Qureos Inc Full time ₹ 25,000 - ₹ 30,000

Location: Remote
Salary: ₹25,000 – ₹30,000 INR/month
Shifts: 12-hour rotational shifts
Availability: Immediate Joiners Preferred

Key Responsibilities:
  • Conduct end-to-end training sessions for new CSE agents (15-day onboarding program)
  • Train agents on SOP adherence, CRM usage, and call etiquette for high-risk industries
  • Coach on customer handling techniques (chat, voice, and outbound calls) tailored to iGaming platforms
  • Teach sales tactics, retention strategies, and effective communication for player engagement
  • Deliver role-plays, mock calls, and scenario-based simulations for real-time skill development
  • Monitor and evaluate agent performance during training, provide feedback and remedial sessions
  • Train agents on basic Excel usage, reporting tasks, and compliance documentation
  • Stay updated with product/process changes and update training materials accordingly
  • Collaborate with operations and QA teams to align training with real-time business requirements
Requirements:
  • 1–2 years of experience in customer service/training roles within the Gaming or BPO industry
  • Strong knowledge of customer handling, gaming operations, and tele sales techniques
  • Experience in outbound calling, live chat handling, and objection handling
  • Excellent communication skills in English and Hindi
  • Proficiency in MS Excel, Google Sheets, and basic reporting tools
  • Ability to train remote teams, deliver engaging sessions, and adapt to diverse learning styles
  • High energy, positive attitude, and team-first mindset
  • Prior experience in training for Gaming, or fintech platforms
  • Knowledge of gaming terminology, player behavior, and fraud detection basics.

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