Technology & Security Systems Automation Specialist

We are seeking an innovative professional to join our GSOC team as a GSOC Technology & Automation Specialist. This individual contributor role focuses on enhancing the efficiency and resilience of our GSOC by leveraging advanced technologies, promoting automation, and eliminating manual tasks. The ideal candidate will bridge the gap between security operations and IT, ensuring that our Critical Event Management (CEM) platforms and other critical technologies operate seamlessly to deliver real-time actionable intelligence.

Key Responsibilities:

• Technology Integration & Optimization:

• Oversee and continuously improve the suite of technologies used within the GSOC, including CEM platforms , CCTV, access control, and alarm management systems.

• Identify opportunities to automate routine monitoring and response tasks to reduce manual intervention and streamline GSOC operations.

• System Administration & Troubleshooting:

• Serve as the primary technical resource for GSOC systems, ensuring all security devices, software, and integrations function optimally.

• Develop and implement solutions to address system glitches, false alarms, and integration inefficiencies, collaborating closely with internal IT teams and external vendors.

• Automation & Process Enhancement:

• Lead initiatives to implement automated workflows and intelligent alert systems that enhance proactive incident detection.

• Design, test, and refine automated procedures to ensure rapid incident verification and escalation, reducing response times and operator workload.

• Innovation & Continuous Improvement:

• Monitor emerging security technologies and industry best practices to inform strategic technology investments within the GSOC.

• Evaluate new tools and platforms, conduct pilot projects, and provide recommendations to senior management on technology upgrades that improve operational resilience.

• Documentation & Training:

• Develop and maintain comprehensive documentation, including system configurations, integration workflows, and standard operating procedures (SOPs) for GSOC technology systems.

• Provide training and support to GSOC staff on new technological implementations and automation tools, with an emphasis on effectively using CEM platforms.

Skills Required:

• Technical Expertise:

• Strong background in security systems, including CCTV, access control, alarm systems, and CEM platforms.

• Proficiency in network administration, system integration, and IT troubleshooting.

• CEM Platform Proficiency:

• Demonstrated experience using and configuring CEM platforms.

• Ability to integrate CEM solutions with other security and business systems to create a unified operational view.

• Automation & Analytics:

• Experience with automation technologies, including REST API and workflow automation tools.

• Strong analytical skills to optimize system performance and operational efficiency through data-driven insights.

• Problem-Solving & Innovation:

• Excellent analytical and troubleshooting abilities to diagnose technical issues and implement innovative solutions that reduce manual tasks.

• A proactive mindset with a focus on continuous process improvement in a fast-paced, 24/7 operational environment.

• Communication & Collaboration:

• Strong interpersonal skills to work effectively with both technical teams and GSOC operators.

• Ability to translate technical requirements into practical solutions that align with GSOC operational needs.

• Additional Attributes:

• Knowledge and hands-on experience with REST APIs, JSON, and XML for developing automation projects and integrating security systems.

Qualifications & Experience:

• Education:

• Bachelors degree in Information Technology, Computer Science, Security Management, or a related field.

• Experience:

• 3+ years of experience managing or supporting security systems, preferably within a GSOC or similar security operations environment.
• Proven track record of implementing automation projects in a corporate or security-focused setting.

• Prior experience working with CEM platforms is highly preferred, including system administration and integration work.

• Certifications (Preferred):

• Certifications in IT systems management (e.g., CompTIA Network+, Security+, or equivalent).
• Relevant security or automation certifications are advantageous.