Lead Engineer

4 days ago


Chennai, Tamil Nadu, India R Systems Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

Your Role and Impact
ServiceNow ITSM Developer
*Summary*
Responsible for developing, configuring, and maintaining ServiceNow ITSM applications to support IT service management processes such as Incident, Problem, Change, and Knowledge Management as well as Service Portal and IntegrationHub. The role involves developing new features and enhancements that may include scripting, integrations, and ensuring platform stability and compliance.

*Responsibilities*

  • Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Knowledge).
  • Implement workflows, business rules, and client/server-side scripts.
  • Integrate ServiceNow with external systems using REST/SOAP APIs.
  • Perform system upgrades, patches, and maintenance.
  • Create and maintain technical documentation.
  • Troubleshoot and resolve ServiceNow-related issues.

*Required Qualifications*

  • Experience: 2–3+ years in ServiceNow development with ITSM modules.
  • Technical Skills:

  • Proficiency in JavaScript, HTML, CSS, and Glide scripting.

  • Knowledge of ServiceNow platform fundamentals (update sets, instance cloning, upgrades).

  • Certifications: ServiceNow Certified System Administrator (CSA) preferred

Your Contribution
ServiceNow ITSM Developer
*Required Qualifications*

  • Experience: 2–3+ years in ServiceNow development with ITSM modules.
  • Technical Skills:

  • Proficiency in JavaScript, HTML, CSS, and Glide scripting.

  • Knowledge of ServiceNow platform fundamentals (update sets, instance cloning, upgrades).

  • Certifications: ServiceNow Certified System Administrator (CSA) preferred


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