Assistant Manager

2 weeks ago

Hyderabad, Telangana, India Tata Communication Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description

�Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

v Installing and configuring CISCO/Versa/Fortiner/ Lavelle SD-WAN Routers

v Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP, BGP, OSPF, RIP, IGRP, EIGRP.

v Creating users, groups and setting up policy for a user's and groups.

v Configuration and Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform data backups and disaster recovery operation.

v Analysis of LAN network/SD-WAN to determine network performance problems. Provided solutions and documentation.

v Configuration and Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading of routers and switches.

v Carrying out DR (Disaster Recovery) test for both connectivity and devices for every month

v Investigating, diagnosing, and resolving all network issues by coordinating with users.

v Replacing the network hardware in case of failures and upgradation.

v Deploying Cisco Routers and Switches as per the project requirement.

v Coordinating with ISP vendors in case of link failure

v Network connectivity troubleshooting

v In-Depth Knowledge on Routing and Switching Protocols.

v Experience in Deploying and Managing Cisco Viptela based SDWAN Infrastructure.

v Deep understanding of the functionality and operations of Viptela SDWAN Components (v

Bond,v

Smart,v

Manage). Versa Components – Versa Director, Versa Concerto, Versa Analytics, Versa Titan

v Understanding of Overlay and Underlay concepts.

v Experience in creating/Modifying Configuration templates in Cisco SDWAN.

v In-Depth Understand of Switching Protocols like VLAN, STP, Aggregation etc.

v Experience in packet tracer tools like Wireshark etc.

v Clear understanding of TCP/IP

v Experience in handling routing platforms like. ASR and ISR series Cisco routers.

v Responsible for managing/monitoring/troubleshooting the SDWAN, FMC and Network Infrastructure in the DC, DR and branch locations.

v Responsible for Coordinating with the OEM to resolve P1 issues.

v All IT assets irrespective of installed or third-party vendor installed, the engineer support must be provided by the resources as vendor management.

v Responsible for work on Vulnerability component

v Major Incident Handling:

ü Lead the response and resolution efforts for major incidents impacting network services.

ü Coordinate with technical teams, stakeholders, and vendors to minimize downtime and restore services.

ü Conduct post-incident reviews and implement preventive measures.

v Business Continuity Planning (BCP):

ü Develop and maintain business continuity plans for network operations.

ü Identify critical network components and implement redundancy measures.

ü Conduct regular drills and tests to ensure readiness for potential disruptions.

v Ticketing and Reporting:

ü Oversee the ticketing system and ensure timely and accurate ticket resolution.

ü Analyze ticket data to identify trends, recurring issues, and opportunities for improvement.

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