
Walk-in For Quality Assurance-International Voice Process_Taramani
1 week ago
Greetings from eNoah iSolution
Hiring - Quality Assurance ( International Voice Process)
Position- Process Associate/ Sr.Process Associate
Experience: 3-4 Years
Any degree
Job Location: Chennai ( Taramani )
Shift : Night Shift ( 7 pm to 5 am )
Salary - Based on their interview Performance
Notice Period : Immediate Joiner
Job Requirements:
Roles & Responsibilities:
- Monitor and evaluate recorded calls for quality, compliance, and customer experience.
- Assess agent adherence to scripts, communication skills, and process guidelines.
- Identify performance gaps and recommend coaching or training needs.
- Prepare and maintain detailed quality assessment reports.
- Document non-compliance issues and communicate findings to relevant teams.
- Collaborate with operations and training teams to improve processes and agent performance.
- Ensure compliance with company policies, client requirements, and legal regulations.
- Participate in calibration sessions to maintain consistent quality standards.
- Support quality-related escalations and contribute to resolution efforts.
- Stay updated on client guidelines, industry standards, and quality best practices.
Desired Skills:
- Excellent Verbal and Written communication skills with a neutral accent.
- Good typing skills - 30 words per minute.
- Basic computer and Excel skills preferred.
Any previous experience or exposure to APS retrieval calling and Quality Assurance.
Key Skills:
Adaptability & Learning Agility, Attention to Detail, Basic Computer Skills, Coaching and Feedback Delivery, Excellent Listening Skills, Good Communication Skills, Knowledge of Quality Standards & Metrics, Problem-Solving Abilities, Strong Analytical Skills, Time Management & Multitasking
Certification:
- Call Center Quality Analyst Training,Six Sigma Green Belt / Lean Six Sigma,Voice Process Training,Effective Communication and Feedback Skills,Customer Service and Call Center Training
Direct Walk-in details:
Interested Candidates come for Direct Walk-in and Share your Resume to
Mention 'Sakthivel' on your resume.
Time and Venue:
Monday to Friday
(5.30 PM to 6.30 PM)
eNoah iSolution- Elnet Software City, 1st floor , Rajiv Gandhi Salai, Tharamani, Chennai, Tamil Nadu 600113
(Opposite to Thiruvanmiyur railway station)
" candidates must carry there educational documents along with PAN and AADAR "
Regards,
Sakthivel S -HR
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