Walk-in For Quality Assurance-International Voice Process_Taramani

1 week ago

Chennai, Tamil Nadu, India Enoah Isolution Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Greetings from eNoah iSolution

Hiring - Quality Assurance ( International Voice Process)

Position- Process Associate/ Sr.Process Associate

Experience: 3-4 Years

Any degree

Job Location: Chennai ( Taramani )

Shift : Night Shift ( 7 pm to 5 am )

Salary - Based on their interview Performance

Notice Period : Immediate Joiner

Job Requirements:

Roles & Responsibilities:

  • Monitor and evaluate recorded calls for quality, compliance, and customer experience.
  • Assess agent adherence to scripts, communication skills, and process guidelines.
  • Identify performance gaps and recommend coaching or training needs.
  • Prepare and maintain detailed quality assessment reports.
  • Document non-compliance issues and communicate findings to relevant teams.
  • Collaborate with operations and training teams to improve processes and agent performance.
  • Ensure compliance with company policies, client requirements, and legal regulations.
  • Participate in calibration sessions to maintain consistent quality standards.
  • Support quality-related escalations and contribute to resolution efforts.
  • Stay updated on client guidelines, industry standards, and quality best practices.

Desired Skills:

  • Excellent Verbal and Written communication skills with a neutral accent.
  • Good typing skills - 30 words per minute.
  • Basic computer and Excel skills preferred.

  • Any previous experience or exposure to APS retrieval calling and Quality Assurance.

  • Key Skills:

  • Adaptability & Learning Agility, Attention to Detail, Basic Computer Skills, Coaching and Feedback Delivery, Excellent Listening Skills, Good Communication Skills, Knowledge of Quality Standards & Metrics, Problem-Solving Abilities, Strong Analytical Skills, Time Management & Multitasking

  • Certification:

  • Call Center Quality Analyst Training,Six Sigma Green Belt / Lean Six Sigma,Voice Process Training,Effective Communication and Feedback Skills,Customer Service and Call Center Training

Direct Walk-in details:

Interested Candidates come for Direct Walk-in and Share your Resume to

Mention 'Sakthivel' on your resume.

Time and Venue:

Monday to Friday

(5.30 PM to 6.30 PM)

eNoah iSolution- Elnet Software City, 1st floor , Rajiv Gandhi Salai, Tharamani, Chennai, Tamil Nadu 600113

(Opposite to Thiruvanmiyur railway station)

" candidates must carry there educational documents along with PAN and AADAR "

Regards,

Sakthivel S -HR

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