Customer Service Technician II

15 hours ago

Gurgaon, Haryana, India Rackspace Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title : Customer Service Technician II (CST 2)

Job Location : (To be filled by the HR team)

Shift : Night Shift / 24*7 (as per the requirement)

Experience : 2- 3 years

Job Summary

We are seeking a skilled and customer-focused Microsoft 365 Frontline Support Technician to provide Tier 1 support for M365 services, with a strong emphasis on Licensing, Exchange Online and mail flow troubleshooting. The ideal candidate will assist admins in resolving issues related to email, Teams, licensing, and mobile access.

Key Responsibilities
  • - Provide first-line support for Microsoft 365 services including Outlook, Emails, Teams and OneDrive.
  • - Manage user provisioning and license assignment.
  • - Troubleshoot Exchange Online issues such as mailbox access, mail delivery failures, and spam filtering.
  • - Perform message traces and interpret Non-Delivery Reports (NDRs).
  • - Assist with mail flow configuration and routing (MX records, SPF/DKIM/DMARC).
  • - Support shared mailbox and resource mailbox setups.
  • - Apply and troubleshoot mail flow rules and transport policies.
  • - Escalate complex issues further as per the requirements.
  • - Document solutions and contribute to knowledge base articles.
  • - Provide training and guidance to frontline users on mobile and web access.
Required Skills & Qualifications
  • 2-3 years of experience in IT support, preferably in Microsoft 365 environments.
  • - Strong understanding of Exchange Online and mail flow architecture.
  • - Strong understanding of Microsoft 365 licensing models.
  • - Knowledge of security and compliance features in Microsoft 365 (DLP, retention policies, audit logs).
  • - Basic understanding of Microsoft Entra ID (Azure AD), Intune, and Teams administration.
  • - Excellent troubleshooting and communication skills.
  • - Ability to work in a fast-paced, shift-based support environment.
Soft Skills
  • - Customer service orientation and empathy.
  • - Clear verbal and written communication.
  • - Team collaboration and adaptability.
  • - Problem-solving mindset.
Preferred Certification
  • Microsoft 365 Certified: Fundamentals (MS-900).

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Laser Technician

    2 weeks ago

    Gurgaon, Haryana, India DeepHeal Homeopathic & Laser CLinic Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Laser Technician located in Gurgaon. The Laser Technician will be responsible for performing laser hair removal and other laser treatments, ensuring the safety and comfort of patients, and maintaining laser equipment. Daily tasks include consulting...

  • Customer Success Manager

    24 hours ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Services Technician Sr

    1 week ago

    Gurgaon, Haryana, India Insight Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Requisition Number: 102117 Sr Services Technician Location: The role will be a remote position located in India. Insight at a Glance14,000+ engaged teammates globally#20 on Fortune's World's Best Workplaces list $9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023 by Insight...

  • Service Advisor

    2 weeks ago

    Gurgaon, Haryana, India Reelentless Innovations Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About the Role:We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is...

  • Ro technician

    1 week ago

    Gurgaon, Haryana, India mannubhai service experet Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Service Expert – Home Care ServicesLocation: Gurgaon, HaryanaCompany: Mannubhai ServicesAbout UsMannubhai Services is a trusted platform offering professional home care solutions, including deep cleaning, electrical, plumbing, appliance repair, and maintenance services. We are looking for motivated and skilled Service Experts to join our growing...

  • Engineer II

    5 days ago

    Gurgaon, Haryana, India People Connect Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : Our client is looking for a Engineer - Senior II a strong contributor and a natural problem solver whos ready to step into a technical leadership role. This isnt just another backend engineering job. As a Senior II, youll take ownership of critical projects, mentor junior developers, and influence architectural decisions that shape the...

  • Customer Service Associate II Fis

    18 hours ago

    Gurgaon, Haryana, India Expert Staffing Solutions Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    About the team Vodafone is the largest mobile and fixed network operator in Europe. We are leader in technology communications through mobile, fixed, broadband and TV. We're working hard to build a digital future that works for everyone. Our purpose is to "connect for a better future" and our expertise and scale gives us a unique opportunity to drive...

  • Field Service Engr I

    2 weeks ago

    Gurgaon, Haryana, India Honeywell Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Field Service Engineer II here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer...

  • Customer Service Analyst T2-II

    1 week ago

    Gurgaon, Haryana, India American Express Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...