Customer Support Manager

3 days ago

Gurgaon, Haryana, India Veg Ease Full time ₹ 18,00,000 - ₹ 36,00,000 per year

We are looking for a highly motivated and experienced Customer Support Manager with strong team-handling skills and a minimum of 3 years of experience. The role requires expertise in managing a customer support team, preparing and analyzing CRM-related reports, and driving customer satisfaction and retention strategies.

Key Responsibilities:

  • Lead, mentor, and manage the customer support team to achieve performance targets.
  • Oversee daily support operations to ensure timely resolution of customer queries, complaints, and escalations.
  • Prepare, maintain, and analyze CRM-related reports (customer interactions, feedback, and support performance).
  • Monitor KPIs such as response time, resolution time, customer satisfaction, and ticket closure rate.
  • Collaborate with Sales, Marketing, and Operations teams to enhance the overall customer journey.
  • Implement best practices, SOPs, and training sessions for the support team.
  • Drive initiatives to improve customer experience, reduce churn, and increase loyalty.
  • Ensure CRM system data is accurate, up-to-date, and utilized effectively for reporting and decision-making.
  • Handle escalated issues and ensure prompt resolution with customer-centric solutions.
  • Provide management with insights and recommendations based on CRM analytics.

Required Skills & Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum 3 years of experience in Customer Support / CRM with proven team management experience.
  • Strong knowledge of CRM tools
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to prepare detailed reports and dashboards for management.
  • Problem-solving mindset with a customer-first approach.
  • Proficiency in MS Excel, PowerPoint, and reporting tools.

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Work Location: In person

Speak with the employer

  • Customer Support Executive

    3 days ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer support

    2 weeks ago

    Gurgaon, Haryana, India HunyHuny Overseas Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Summary:We are looking for a Customer Support Executive to provide exceptional service to our customers for our premium range of baby products. The role involves assisting customers with order tracking, returns, COD payments, product inquiries, and complaint resolution. The ideal candidate should have strong communication skills, empathy, and the ability...

  • Customer Support

    2 weeks ago

    Gurgaon, Haryana, India Bestal Hr Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Associate - Customer SupportLocation: GurgaonFunctional Area: OperationsEducation Qualification: B. Tech, BCA, MCA/ Any GraduateExperience: 1-2.5 YearsKey Responsibilities:• Respond to and log all inquiries received from clients via telephone, chat,email, or web site• Maintain detailed documentation and updating tickets for all incoming supportrequests...

  • Lead - Customer Support

    24 hours ago

    Gurgaon, Haryana, India Shiprocket Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and experienced Customer Support Lead to lead our customer support operations. The ideal candidate will have proven expertise in setting up and scaling call centers, managing large support teams, and driving customer excellence within the service industry.Key ResponsibilitiesEstablish, scale, and manage a fully functional call center...

  • Customer Support Executive

    20 hours ago

    Gurgaon, Haryana, India Cyboard School Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing professional and friendly customer support, ensuring customer satisfaction, managing online support channels, offering technical support, and delivering exceptional customer...

  • Customer Support

    2 weeks ago

    Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 25,920 - ₹ 3,83,118 per year

    Job Title: Customer Support ExecutiveLocation: GurgaonDepartment: Customer ServiceJob Type: Full-timeKey Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social mediaIdentify and assess customers' needs to achieve satisfaction.Keep records of customer interactions, process customer accounts, and file documents.Provide...

  • Customer Support

    4 days ago

    Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 12,48,000 - ₹ 32,08,000 per year

    Job Title: Customer Support ExecutiveLocation: GurgaonDepartment: Customer ServiceJob Type: Full-timeKey Responsibilities:Respond promptly to customer inquiries via phone, email, chat, or social mediaIdentify and assess customers' needs to achieve satisfaction.Keep records of customer interactions, process customer accounts, and file documents.Provide...

  • Customer Support

    5 days ago

    Gurgaon, Haryana, India Adrianaa services Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    * Immediate Joiners are required*Job Title: Customer Support - Calling (Tamil, Telugu Language)Location: SPAZE ITECH PARK, Sector 49, GurugramSalary: ₹20,000 – ₹30,000 per monthWorking Days: 6 Days + 2 Saturdays OffExperience: 1–3 yearsIndustry: FinanceJob Description:We are hiring a Customer Support Executive with expertise in Tamil or Telugu for a...

  • Customer Support Executive

    21 hours ago

    Gurgaon, Haryana, India Google Ads (Google Partner) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive at Google Ads, located in Gurugram. The Customer Support Executive will be responsible for handling customer inquiries, resolving customer issues, providing technical support, and ensuring customer satisfaction. Daily tasks...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Dap Automobiles Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: Customer Support RepresentativeLocation: GurgaonDepartment: Customer Support / Customer ServiceReports To: Customer Support ManagerOnly Female Candidates are PreferableJob Summary:The Customer Support Representative is the front‐line ambassador of our company. You will handle customer inquiries, resolve issues, and ensure every customer...