Data Management

1 day ago

Hyderabad, Telangana, India Orange Carrot Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Database Management:


• Manage rotation of existing database lists containing million+ records


• Implement proper rotation schedule: active lists for 4-5 days maximum, then 28-30 day cooling period


• Import and process new weekly leads after suppression list processing


• Monitor and analyze list performance metrics


• Reset dispositions as needed

Dialer Administration:


• Maintain DID (Direct Inward Dialing) hygiene and reputation management


• Monitor spam likelihood status across all DIDs


• Order new DIDs monthly through current provider


• Ensure clean number inventory with no extended wait times


• Monitor team connect rates and take corrective action when needed

Daily Operations:


• Continuous monitoring throughout business hours


• Add/rotate data proactively to prevent agent downtime


• Analyze performance exceptions and adjust strategies accordingly


• Maintain optimal call center efficiency and agent productivity

Required Skills:


• Experience with call center dialer systems and administration


• Strong analytical skills for database performance analysis


• Knowledge of DID management and telecommunications


• Ability to work independently with minimal supervision


• Attention to detail for large-scale data management


• Proactive problem-solving approach

Ideal Candidate:


• Previous experience in call center operations or dialer administration


• Familiarity with lead management and database rotation strategies


• Understanding of spam compliance and reputation management


• Ability to work EST hours consistently


• Strong communication skills for reporting and coordination

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