
Data Management
2 weeks ago
Database Management:
• Manage rotation of existing database lists containing million+ records
• Implement proper rotation schedule: active lists for 4-5 days maximum, then 28-30 day cooling period
• Import and process new weekly leads after suppression list processing
• Monitor and analyze list performance metrics
• Reset dispositions as needed
Dialer Administration:
• Maintain DID (Direct Inward Dialing) hygiene and reputation management
• Monitor spam likelihood status across all DIDs
• Order new DIDs monthly through current provider
• Ensure clean number inventory with no extended wait times
• Monitor team connect rates and take corrective action when needed
Daily Operations:
• Continuous monitoring throughout business hours
• Add/rotate data proactively to prevent agent downtime
• Analyze performance exceptions and adjust strategies accordingly
• Maintain optimal call center efficiency and agent productivity
Required Skills:
• Experience with call center dialer systems and administration
• Strong analytical skills for database performance analysis
• Knowledge of DID management and telecommunications
• Ability to work independently with minimal supervision
• Attention to detail for large-scale data management
• Proactive problem-solving approach
Ideal Candidate:
• Previous experience in call center operations or dialer administration
• Familiarity with lead management and database rotation strategies
• Understanding of spam compliance and reputation management
• Ability to work EST hours consistently
• Strong communication skills for reporting and coordination
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