Urgent Job Opening As a Trainee Engineer

2 days ago

Pune, Maharashtra, India Prajakta Jobs Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year


Job Description:
  • Act as the first point of contact within the engineering team
  • for support cases escalated from help desk and client service
  • Provide prompt and accurate feedback to customers
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide
  • accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully
  • unctional after troubleshooting
  • Prepare accurate and timely reports
  • Maintain jovial relationships with clients
 

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