L3 - Network Development & Customer Experience

23 hours ago

India Bajaj Auto Full time ₹ 12,00,000 - ₹ 36,00,000 per year


JD - L3 - Network Planning & Development



Job Title:



Manager Network Planning & Dev.



Job Code:



UB/ Manager ND&P/L3



Function:



Vp (Network - UB)



Sub-function:



-



Reports to:



VP (Network - UB)



Office/Location:



Akurdi, Pune



1. JOB PURPOSE



1. Monitor & Expand Access in terms of Industry coverage & Geo Coverage.

2. Collate & disseminate Network health report periodically.

3. Continous improvement of processes in Dealer appointment , review & termination. 4. Implement processes to identify the 'weak' dealers & facilitate HO reviews for these dealers.L2

5. Implement relevant CI standards at touch points.



2. REPORTING RELATIONSHIPS



Reporting to



Direct Reports



VP (Network - UB)



NIL



3. INTERACTION WITH STAKEHOLDERS



 



Internal



External



Direct



ASM.RM.CH.Legal.BAL Corp Finance, Sales and Service teams, MC NPD



Dealer PP . Vendors. Dealer prospects



Indirect



HO support functions , CMU, 



Terminated Dealers



 4. JOB REQUIREMENTS



Educational Qualifications



Essential: Any graduate from a premier institute with field experience of 2-3 years



Desired: Post graduate from a premier institute with field experience of 2-3 years



Work Exp



Min: 3



Max: 8



BU Specification



Preferably Automotive Segment, EV 



5. KEY COMPETENCIES



Technical/Functional



- Understanding of Processes: Appointment . Termination.Replacement. Dealer Agreement . DA Renewal

-  Understanding of BAL product offerings and relative market standing

-  P&L : Key elements of dealership operations -  Key elements in success of a dealership - in IBU

-Key triggers for BAL CV business [& key challanges]

-Excel



Behavioural



- Continuously raise the bar

- Ensure results with speed

- Meet customer expectations 



6. KEY RESPONSIBILITIES




• Coordinate with field , collate tehsilwise industry & suggest network plan.

• Coordinate with LOI holders & vendors for timely completion of Primary network plan.

• Release periodic reports of "Network plan vs actual " to Regions- location wise & coverage wise. 
• Identify 'Best Fit' of Network element for a location thru' indicative profitability tool.

•  Identify Focus states in the country & draw up focus dealers for HO review .

• Create , implement & maintain the record of reviews.

• Collate & Disseminate the periodic management reports- Ability Scorecards & Own Fund Deployment % - with exception summary.

• Maintain dynamic repository of Primary & secondary network.



7. KEY RESULT AREAS



- Network Expansion : Target vs Actual

- MS improvement thru' Network

- Propose viable entities to increase access  - Continuous improvement of processes in Network - using automation to increase efficacy.

- Accomplish administrative tasks - viz., const change . legal representation , F&F , Termination , Resignation, LOI etc



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