Business Analyst

3 days ago

Bengaluru Chennai Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role:

We are seeking a skilled Business Analyst with a strong background in omnichannel strategies to join our dynamic team. The ideal candidate will have experience in analyzing and optimizing business processes across multiple channels to enhance customer experience and drive business growth.

Key Responsibilities:

  • Analyze Business Processes:Evaluate and improve business processes to ensure seamless integration across all channels (online, offline, mobile, etc.).
  • Data Analysis:Collect, analyze, and interpret data from various sources to provide actionable insights.
  • Project Management:Lead and manage projects related to omnichannel initiatives, ensuring timely delivery and alignment with business goals.
  • Stakeholder Collaboration:Work closely with cross-functional teams including marketing, IT, and customer service to implement omnichannel strategies.
  • Customer Experience Optimization:Identify opportunities to enhance customer experience across all touchpoints.
  • Reporting:Develop and maintain reports and dashboards to track the performance of omnichannel initiatives.

Qualifications:

Experience:

  • Minimum of 3-5 years of experience in a business analyst role with a focus on omnichannel strategies.

Skills:

  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools (e.g., SQL, Excel, Tableau).
  • Excellent communication and presentation skills.
  • Experience with project management methodologies.
  • Knowledge of customer journey mapping and user experience design.

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