Global Security Operations Center

2 days ago


Remote India Twilio Full time ₹ 2,50,000 - ₹ 7,50,000 per year

See yourself at Twilio

Join the team as Twilio's next Operator, Global Security Operations Center (GSOC) who will play a critical role in informing our overall security posture to enable a safe working environment. As a member of the Corporate Safety & Security team, you'll utilize best-in-class technology to identify potential business disruptions as early as possible and streamline critical emergency response and notification to minimize impact to our people, assets, operations, or brand reputation.

About the job

This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio's global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns. When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.

Responsibilities

In this role, you'll:

Monitoring and Surveillance

  • Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents
  • Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations

Security Operations Support

  • Support access control and visitor management processes
  • Manage security-related calls for service and provide general guidance to employees, vendors, and guests
  • Maintain awareness of business travelers and personnel accessing Twilio facilities
  • Partner with local site security teams to escalate and dispatch resources for incident and alarm response
  • Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents

Incident Management

  • Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
  • Assess and triage events and incidents to determine their impact to operations
  • Dispatch and coordinate response with emergency response personnel
  • Communicate effectively on emerging incidents to large audiences

to share situational awareness or tactical updates as warranted

  • Maintain real-time incident documentation for reporting and analysis
  • Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions
  • Participate in post-incident reviews to document and implement corrective action and improvements to future response

Operational Excellence

  • Maintain a strong understanding of security and emergency standard operating procedures
  • Utilize critical thinking and problem solving skills to analyse situations and implement solutions
  • Support large projects that will improve Twilio's GSOC capabilities and initiatives

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

*Required:

  • 1-3 years of experience in a GSOC working environment
  • Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools
  • Experience with open-source intelligence (OSINT) research tools
  • Strong critical thinking and problem-solving skills
  • Proven ability to follow standard operating procedures and playbooks
  • Ability to prioritize tasks in a fast-paced environment
  • Ability to stay calm, professional, and think clearly in high-stress situations
  • Ability to communicate clearly and concisely; verbal and written
  • Ability to work 'non-standard' shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours
  • English Language Proficiency

Desired:

  • Customer service mindset
  • Comfortable with a high-tech work environment
  • Eager to learn new tools and processes
  • Ability to work independently and as part of a team
  • Proficiency in Google Suite
  • Additional language proficiency

Location

This role will be Hybrid and based in Bengaluru, India.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.



  • Remote - India Twilio Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    See yourself at Twilio Join the team as Twilio's next Lead Operator, Global Security Operations Center (GSOC) who will play a critical role in informing our overall security posture to enable a safe working environment. As a member of the Corporate Safety & Security team, you'll utilize best-in-class technology to identify potential business disruptions as...


  • India Twilio Full time

    Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a...


  • India Bloom Consulting Services Full time

    NA Experience **3 - 5 years** Offered Salary Notice Period **Not Disclosed** L BRANDS **POSITION PROFILE** **TITLE**:Security Operations Center Officer, India **DEPARTMENT**:Loss Prevention **DESCRIPTION**:The Security Operations Center (SOC) Officer is an individual contributor position within Safety Services team responsible for supporting the...


  • India Twilio Full time

    Who we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a...


  • Hyderabad, India soarg techonologies Full time

    Job Description Company Description XIUS is a global leader in Mobile Infrastructure and Mobile Banking & Payment solutions, providing value to service provider networks and strengthening customer relationships. With over 25 years of expertise, XIUS has deployed more than 200 network solutions for global tier one mobile operators. The company emphasizes...


  • India Duck Creek Technologies Full time

    Job Description Job Summary: The Director of the Global Fusion Center will lead a centralized, global support function accountable for enterprise service performance and resolution across Duck Creek Technologies. This role oversees Help Desk operations, End User Support, Tier 1 support for Enterprise Applications, and Cybersecurity incident response and...


  • Hyderabad, India Google Operations Center Full time

    Job Description Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Customer Advocate Senior Associate, you will be responsible for delivering...


  • India Vista Applied Solutions Group Inc Full time

    Job Summary:A SOC (Security Operations Center) Analyst is a cybersecurity professional responsible for monitoring, detecting, and responding to security threats within an organization's IT infrastructure. They act as the first line of defense against cyberattacks, working to identify, analyze, and mitigate security incidents. Responsibilities:Demonstrate...


  • India Vista Applied Solutions Group Inc Full time

    Job Summary: A SOC (Security Operations Center) Analyst is a cybersecurity professional responsible for monitoring, detecting, and responding to security threats within an organization's IT infrastructure. They act as the first line of defense against cyberattacks, working to identify, analyze, and mitigate security incidents. Responsibilities: ...

  • L1 Security Analyst

    3 days ago


    Remote, India Kobalt Security Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us: At , our mission is to solve cybersecurity for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cybersecurity services that support a secure path to growth. This is reflected in everything we do from the programs we...