Sr. Analyst

2 days ago

Pune, Maharashtra, India Cummins Talent Acquisition Full time

Job Summary

The Sr. Analyst – Cummins CARE Operations coordinates documentation, gathers, inputs, and analyzes data related to administrative and operational support activities for the Cummins CARE team. The role involves managing customer inquiries, supporting process improvements, and ensuring smooth service delivery. The incumbent completes work with a limited degree of supervision while contributing to a culture of accountability, collaboration, and continuous improvement.



Key Responsibilities

  • Provide administrative and operational support through research, data analysis, and preparation of statistical reports.
  • Gather, compile, and verify information accurately for use in reports, presentations, and databases.
  • Manage data entry, report generation, and tracking of departmental activities.
  • Prepare correspondence, arrange meetings, and coordinate conference calls.
  • Handle and resolve complex internal and external inquiries promptly and accurately.
  • Process vendor payments and manage related documentation in compliance with company procedures.
  • Maintain departmental policies, procedures, and documentation standards.
  • Participate in business improvement projects and provide guidance to less experienced team members.
  • Deliver exceptional customer service through efficient query resolution via phone, email, and chat.
  • Support order management activities, including parts availability, pricing, order entry, quotation, invoicing, and shipment tracking.
  • Collaborate across distribution functions to ensure timely and accurate information flow.
  • Share knowledge and mentor team members to enhance performance and productivity.
  • Provide actionable insights and feedback based on customer interactions to improve processes and satisfaction levels.

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