Field Sourcing Specialist
1 week ago
SUMMARY
Sourcing Specialist (On-Demand Services-Kolkata)
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Summary
We are seeking experienced Sourcing Specialistto manage our On-Demand Services (Chefs, Maids, and Drivers). This role is ideal for candidates with a background in operations, service management, or manpower handling. As a Category Executive, you will be responsible for sourcing and onboarding service partners, ensuring service quality, and delivering exceptional customer experiences.
Responsibilities
- Source and onboard high-quality Service Partners (SPs)
- Conduct training sessions to maintain and improve service quality
- Coordinate with customers to confirm service delivery and satisfaction
- Manage customer escalations with prompt resolution
- Conduct field visits to monitor and improve SP performance
Requirements
Requirements:
- Experience: 6 months 1 year in operations, service management, or manpower handling
- Communication and People Management Skills: Strong ability to interact with customers and service partners
- Willingness to Travel: Ability to conduct field visits to monitor and improve SP performance
- Customer Service Skills: Ability to handle customer interactions with professionalism and resolve issues promptly
Best Suited Profiles
- Operations Executives / Operations Associates
- Customer Service Executives (with field exposure)
- Field Supervisors / Field Coordinators
- Vendor/Partner Onboarding Executives
- Manpower/Blue-Collar Recruiters
Target Organizations (Preferred Background)
Candidates with prior experience in:
- UrbanClap (Urban Company), Vijay Home Services, Housejoy, QuikrEasy, Bro4u
- Justdial Services, Sulekha Home Services, Helper4U, Joboy, Handy Services India
- Facility Management Companies (JLL, CBRE, SIS, BVG, Quess, TeamLease, etc.)
- Local housekeeping, chef, maid, or driver service providers
Package and Benefits
- Salary Range: 2.5 LPA 3 LPA (Max)
- Opportunity to grow in a fast-scaling service platform
- Incentives and career progression for high performers
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