Supervisor - Imaging Operations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About the Role

As a Supervisor – Business Process Operations (M1) at Iron Mountain, you will be responsible for managing large-scale customer accounts and complex digitization operations across both customer sites and IMI facilities. You will supervise a team, oversee their Key Result Areas (KRAs), and collaborate closely with ground staff to ensure project execution aligns with defined SOPs.

This role acts as a critical link between Key Account Managers and the Ground Delivery Team to ensure high-quality deliverables within committed timelines. You will also support vertical leads in achieving monthly, quarterly, and annual targets and budgets.

You should have a strong grasp of automation opportunities, emerging technologies, and productivity enhancement through time and motion studies, with a focus on minimizing manual intervention.

Key Responsibilities

• Should have handled a team of H/C & at least 5-6 Team leaders reporting.

• Banking/Insurance/BPO/Back Office experience preferred.

• Prior experience of handling Digital solutions projects

• Conduct Daily/Weekly reviews with Team Leaders and monitor process level performances on daily basis.

• Develop, implement, and review operational policies and procedures.

• To ensure planned leaves and enough back-ups created for seamless business delivery.

• To ensure on-going training & cross training projects for Staff, process upgrades and deputing them for product related trainings.

• To ensure the motivation levels of the Staff is always kept high

• Work force Planning, Scheduling, Attrition management, absence management, etc.

• Conduct associate level Interviews and ensure required staff available as per business needs.

• Establish a high standard for productivity, quality, and customer service as well as define user guidelines

• Build a strong client relationship.

• Help promote a company culture that encourages top performance and high morale.

• Client & Vendor Billing and other financial tasks completion as per defined process.

• Process Maps, SOP creation, Identifying process improvement opportunities

• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.

• Should have sound Technical knowledge of systems and software's for identifying problems and work with IT for solution

• Maintain consistent professional improvement through workshops, training session and active participation in team projects & events.

• Experience in contributing to AOP, GP optimization, project costing

Skills, Qualification & Experience

• Bachelor's Degree Must, MBA preferred.

• Strong MS-Excel & Power Point Presentation Skills, Google Sheets, Docs, and MIS reporting with Google Data Studio will be an added advantage.

• Customer Focus, Excellent Verbal Communication & Presentation skills, Process

• Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence.

• Overall 8-14 years of professional experience with 4+ years of managerial experience

• Ready for Relocation as per Business requirements

• Ready to travel to different sites/locations as per Business requirement

• Ready for extended working hours, Six days working and working on Week offs as per business requirement.