Telecaller- Deepali

TeleCaller

Responsibilities-

Handle Inbound Calls:

• Answer incoming calls from parents and other callers.
• Provide information about the preschool's programs, curriculum, admission process, and facilities.
• Address inquiries and concerns effectively, ensuring a positive and informative interaction.

Make Outbound Calls:

• Proactively reach out to prospective parents to provide information about the preschool and encourage them to visit for a tour or open house.
• Follow up on inquiries, applications, and admissions process.
• Conduct follow-up calls with existing parents for feedback and to ensure satisfaction.

Appointment Scheduling:

• Schedule appointments for school tours, parent-teacher meetings, and other events.
• Coordinate with the relevant staff to ensure smooth scheduling and execution of appointments.

Maintain Database:

• Update and maintain an accurate database of contacts, including parents' contact information, inquiries, and follow-up status.
• Keep records of calls and note relevant information for future reference.

Handle Queries and Concerns:

• Address and resolve parents' queries and concerns promptly.
• Escalate complex issues to the relevant department or higher authorities when necessary.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person