Infrastructure Support Engineer – AWS/DevOps

2 days ago

Chennai, Tamil Nadu, India UST Full time ₹ 5,00,000 - ₹ 12,00,000 per year

5 - 7 Years

2 Openings

Chennai, Trivandrum

Role description

We are seeking a highly skilled and motivated Level 2 Infrastructure Support Engineer to join our Cloud Operations team. This role is ideal for someone with deep experience in AWS, Linux/Windows systems, and DevOps practices, combined with strong troubleshooting and problem-solving skills. You will play a key role in maintaining mission-critical systems, resolving incidents, and ensuring the reliability and performance of cloud infrastructure.

Key Responsibilities
  • Provide Level 2 support for AWS-hosted infrastructure and services.
  • Monitor, troubleshoot, and resolve issues across Linux and Windows environments.
  • Manage and optimize AWS services (RDS, IAM, CloudWatch, Amazon MQ).
  • Support and maintain Tomcat application servers.
  • Collaborate with DevOps teams to enhance CI/CD pipelines and automate infrastructure tasks.
  • Perform root cause analysis and implement preventive measures.
  • Maintain system documentation, SOPs, and incident logs.
  • Participate in on-call rotations and escalate issues as needed.
Technical Skills & Experience
  • AWS Infrastructure: 5+ years
  • Linux/Windows Administration: 3+ years
  • Troubleshooting: 4+ years
  • DevOps Practices: 3+ years
  • AWS Services: RDS, IAM, CloudWatch, MQ
  • Application Support: Tomcat
  • Scripting & Automation: Python, Bash, PowerShell (preferred)
  • Monitoring Tools: CloudWatch, Prometheus, Grafana
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • AWS certifications (e.g., SysOps Administrator, Solutions Architect) are a plus.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and documentation abilities.
Preferred Attributes
  • Experience in multi-account AWS environments.
  • Familiarity with Infrastructure as Code (Terraform, CloudFormation).
  • Exposure to containerized environments (Docker, Kubernetes).
  • Understanding of ITIL or similar incident/change management frameworks.
Skills

Aws,Linux,Troubleshooting

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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