Infrastructure Support Engineer – AWS/DevOps
1 day ago
5 - 7 Years
2 Openings
Chennai, Trivandrum
Role descriptionWe are seeking a highly skilled and motivated Level 2 Infrastructure Support Engineer to join our Cloud Operations team. This role is ideal for someone with deep experience in AWS, Linux/Windows systems, and DevOps practices, combined with strong troubleshooting and problem-solving skills. You will play a key role in maintaining mission-critical systems, resolving incidents, and ensuring the reliability and performance of cloud infrastructure.
Key Responsibilities- Provide Level 2 support for AWS-hosted infrastructure and services.
- Monitor, troubleshoot, and resolve issues across Linux and Windows environments.
- Manage and optimize AWS services (RDS, IAM, CloudWatch, Amazon MQ).
- Support and maintain Tomcat application servers.
- Collaborate with DevOps teams to enhance CI/CD pipelines and automate infrastructure tasks.
- Perform root cause analysis and implement preventive measures.
- Maintain system documentation, SOPs, and incident logs.
- Participate in on-call rotations and escalate issues as needed.
- AWS Infrastructure: 5+ years
- Linux/Windows Administration: 3+ years
- Troubleshooting: 4+ years
- DevOps Practices: 3+ years
- AWS Services: RDS, IAM, CloudWatch, MQ
- Application Support: Tomcat
- Scripting & Automation: Python, Bash, PowerShell (preferred)
- Monitoring Tools: CloudWatch, Prometheus, Grafana
- Bachelor's degree in Computer Science, Information Technology, or related field.
- AWS certifications (e.g., SysOps Administrator, Solutions Architect) are a plus.
- Strong analytical and troubleshooting skills.
- Excellent communication and documentation abilities.
- Experience in multi-account AWS environments.
- Familiarity with Infrastructure as Code (Terraform, CloudFormation).
- Exposure to containerized environments (Docker, Kubernetes).
- Understanding of ITIL or similar incident/change management frameworks.
Aws,Linux,Troubleshooting
About USTUST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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